Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

An internal marketing approach to public sector management

16 references·16 citing·35 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
1979Review of Psychometric theory (2nd ed.).11,425 cited
2000Marketing management: analysis. planning. implementation and control6,649 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
1996Trust and Breach of the Psychological Contract3,027 cited
1992Marketing Services: Competing Through Quality2,178 cited
1977Breaking Free from Product Marketing2,056 cited
1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
1997TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE.1,824 cited
1987HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS[1]1,352 cited
1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
1993The service organization: Human resources management is crucial710 cited
1994Organizational commitment: The utility of an integrative definition.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

647 cited

1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited

Cited by

2002The market orientation concept in the private nonprofit organisation domain133 cited
2011Continuing the evolution: towards sustainable HRM and sustainable organizations109 cited
2017Exploring HR practitioners’ perspective on employer branding and its role in organisational attractiveness and talent management102 cited
2006What determines the size of the HR function? A cross-national analysis92 cited
2012Impact of Market Orientation on Business Performance: Role of Employee Satisfaction and Customer Satisfaction79 cited
2006Organisational antecedents of market orientation in the public university system76 cited
2016Engaging People with Employer Branding71 cited
2019Internal Marketing and Internal Customer: A Review, Reconceptualization, and Extension68 cited
2008Broadening even more the internal marketing concept65 cited
2009Employee perspectives of service quality in the supermarket sector61 cited
2009Internal Marketing- A Tool to Harness Employees’ Power in Service Organizations in India60 cited
2004Strategic HRM in for-profit and non-profit organizations in a knowledge-intensive industry60 cited
2008The influence of strategic HRM and sector on perceived performance in health services organizations56 cited
2012Internal marketing for engaging employees on the corporate responsibility journey47 cited
2018Organizational Culture, Internal Marketing, and Perceived Organizational Support in Portuguese Higher Education Institutions39 cited
2021Unleashing proactive low‐carbon strategies through behavioral factors in biodiversity‐intensive sustainable supply chains: Mixed methodology37 cited