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Abstimmungsprobleme in Dienstleistungsbeziehungen
16 references·7 citing·30 second hop
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References

  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1960The Strategy of Conflict7,683 cited
  • 1985Clio and the economics of QWERTY6,056 cited
  • 1983The Managed Heart2,165 cited
  • 1987The Economics of Rights, Co-operation and Welfare.1,148 cited
  • 1994Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.873 cited
  • 1977The Emergence of Norms779 cited
  • 1994Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.758 cited
  • 1985The Service encounter : managing employee/customer interaction in service businesses503 cited
  • 1977Asyle : über die soziale Situation psychiatrischer Patienten und anderer Insassen500 cited
  • 2001Human Resource Management in Service Work461 cited
  • 1993Prisoner's Dilemma425 cited
  • 1993The Theory of Choice: A Critical Guide.331 cited
  • 1988Die Evolution der Kooperation321 cited
  • 1999On the Front Line303 cited
  • 1997Working in the service society294 cited

Cited by

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  • 2010Kapitel I Arbeit als Grundlage menschlicher Existenz: Was ist Arbeit? Zum Problem eines allgemeinen Arbeitsbegriffs35 cited
  • 2014Accounting in der Arbeitsverwaltung: Vermittlungsfachkräfte zwischen Steuerungsimperativen und autonomem Vermittlungshandeln19 cited
  • 2011Arbeit in sozialen Dienstleistungsorganisationen: die Interaktion mit dem Klienten16 cited
  • 2018Was ist Arbeit?16 cited
  • 2020Kulturelle Bildung7 cited
  • 2018Interaktive Arbeit mit Kunden und Netzwerkpartnern4 cited
  • 2023Rationalisierung durch Digitalisierung?2 cited