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The relationship between Internet use and perceived performance in retail and professional service firms

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References

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1996Business use of the world-wide web202 cited
2014How to Improve Perceived Service Quality by Increasing Customer Participation186 cited

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1998Evaluating information systems in small and medium-sized enterprises: issues and evidence167 cited

Cited by

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2010The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context69 cited
2006New perspectives in internet retailing: a review and strategic critique of the field64 cited
2011Seniors and Technology: Results from a Field Study59 cited
2015Exploring E-Payment Adoption in Vietnam and Taiwan53 cited
2019The Empirical Evidence of Enterprise Resource Planning System Adoption and Implementation on Firm’s Performance Among Medium-Sized Enterprises40 cited
2007To do or not to do: the dilemma of technology‐based service improvement38 cited
2007Internet strategies and performance of Dutch retailers29 cited
2021The impact of e-marketing orientation, technological orientation and learning capacity on online SME performance28 cited
2006Cyberspace Meets High Street: Adoption of Click-and-Mortar Strategies by Retail Outlets in City Centers28 cited
2018Enhancing client-agency relationship quality in the advertising industry – an application of project management26 cited
2014The adoption of technological innovations in a B2B context: an empirical study on the higher education industry in Egypt21 cited
2009Information and communication technology in retailing: A cross-industry comparison20 cited
2012FACTORES DETERMINANTES Y CONSECUENCIAS DE LA ADOPCIÓN DEL COMERCIO ELECTRÓNICO B2C: UNA COMPARATIVA INTERNACIONAL17 cited