Enhancing the Contribution of the Human Resource Function to Quality Improvement

Abstract

This article reports the main findings of a research study with the theme of quality management and the human resources (HR) dimension. Case studies were undertaken in 15 organizations, drawn from a cross section of the United Kingdom. The HR function has made a greater contribution to total quality management (TQM) than was envisaged at the outset of the research. This enhanced contribution took a number of forms, ranging from highly public strategy interventions to behind-the-scenes facilitation at a task level. These contributions varied in breadth and depth, and the involvement took place at a strategic and operational level. This article also outlines a set of guidelines for enhancing the contribution of HR to TQM.

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