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How to create attractive and unique customer experiences

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References

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353 cited

Cited by

2016Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives172 cited
2011Exploring the role of the service environment in forming customer's service experience80 cited
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2014Strategic brand management: Archetypes for managing brands through paradoxes39 cited
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2018Determinants of the intention of smartphone usage by mobile internet users for m-services35 cited
2019Predicting the Use of Brand Application Based on a TRAM34 cited
2011The theory of attractive quality and experience offerings30 cited
2015Conceptualisation of the service experience by means of a literature review27 cited
2021Kano model analysis for enhancing customer satisfaction of an automotive product for Indian market26 cited
2019Innovation in legal services: The practices that influence ideation and codification activities26 cited
2018A Study Investigating the Perceived Service Quality Levels of Sport Center Members: A Kano Model Perspective26 cited
2023Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis26 cited
2024Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners25 cited
2020Host and guest value co-creation and satisfaction in a shared economy: The case of Airbnb23 cited