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Cited by

• 2001Value creation in E‐business5,565 cited
• 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
• 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
• 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
• 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
• 2000Towards an understanding of the behavioural intention to use a web site927 cited
• 2001Value Creation in Buyer–Seller Relationships885 cited
• 2002Earning the Right to Indulge: Effort as a Determinant of Customer Preferences toward Frequency Program Rewards835 cited
• 2000E-leadership765 cited
• 2003Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty732 cited
• 1999Customer loyalty: the future of hospitality marketing678 cited
• 2003The relationship between international diversification and performance in service firms675 cited
• 2003Capturing value creation in business relationships: A customer perspective665 cited
• 2005Value in business markets: What do we know? Where are we going?