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Improving the Retail Performance by Contrasting Management- and Customer-Perceived Store Images

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
1991Understanding Customer Expectations of Service1,403 cited
1992Developments in Marketing Science584 cited
1986Exploring the Development of Store Images573 cited
1991Self-Congruity Versus Functional Congruity: Predictors of Consumer Behavior450 cited
1976A Behavior Theory Approach to the Relations between Beliefs about an Object and the Attitude Toward the Object437 cited
1985A Path Analytic Model of Store Loyalty Involving Self-Concept, Store Image, Geographic Loyalty, and Socioeconomic Status370 cited
1968A Behavioral Conception of Retail Image312 cited
1994Exploring the concept of affective quality: Expanding the concept of retail personality307 cited
1992Conceptualization and Operationalization of Retail Store Image: A Case of Rival Middle-Level Theories270 cited
1991Segmenting retail markets on store image using a consumer-based methodology160 cited

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1993Retail patronage dynamics: Learning about daily shopping behavior in contexts of changing retail structures104 cited

1973Consumer Store Images and Store Loyalties89 cited

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2014Store Image and Its Effect on Customer Perception of Retail Stores35 cited
2019The influence of corporate brand perceptions on consumer satisfaction and loyalty via controlled and uncontrolled communications: a multiple mediation analysis33 cited
2001Measuring customer satisfaction with the controllable elements of the in-store shopping experience33 cited
2008Structural relationships among organisation service orientation, employee service performance, and consumer identification29 cited
2010Effects of Retail Store Image Attractiveness and Self-Evaluated Job Performance on Employee Retention26 cited
2014Aligning Company and Dealer Perspectives in Corporate Branding: Implications for Dealer Satisfaction and Commitment25 cited
2013Older shopper types from store image factors24 cited
2015How Do Differing Community Engagement Strategies Affect Consumer Responses to a Retailer?19 cited
2009Multi-channel store image and the effects on purchase intention19 cited
2001Consumer's Attitude and Retailers' Images in Creating Store Choice. A Study of Two Different Sides of the Same Story19 cited