Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

A multi-phased QFD based optimization approach to sustainable service design

16 references·16 citing·45 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1965Fuzzy sets67,827 cited
1996Fuzzy sets46,880 cited
2003Evolving to a New Dominant Logic for Marketing14,777 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
2008A framework of sustainable supply chain management: moving toward new theory4,105 cited
1988The House of Quality2,266 cited
2002Clarifying the concept of product–service system2,168 cited
1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
2005Sustainable Operations Management1,789 cited
1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
2002Quality function deployment: A literature review1,092 cited
2004Overcoming barriers to health service access: influencing the demand side900 cited
2006Adopting a service logic for marketing887 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2004

Overcoming health-systems constraints to achieve the Millennium Development Goals

858 cited

Cited by

2018Product service-systems implementation: A customized framework to enhance sustainability and customer satisfaction144 cited
2017A multi-phase QFD-based hybrid fuzzy MCDM approach for performance evaluation: A case of smart bike-sharing programs in Changsha134 cited
2020A novel Kano-QFD-DEMATEL approach to optimise the risk resilience solution for sustainable supply chain117 cited
2019Novel green supplier selection method by combining quality function deployment with partitioned Bonferroni mean operator in interval type-2 fuzzy environment111 cited
2019A fuzzy three-stage multi-attribute decision-making approach based on customer needs for sustainable supplier selection99 cited
2018Dynamic capabilities for meeting stakeholders' sustainability requirements in supply chain72 cited
2017A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services70 cited
2020Identifying and prioritizing factors affecting in-cabin passenger comfort on high-speed rail in China: A fuzzy-based linguistic approach69 cited
2020Integrated multiphase sustainable product design with a hybrid quality function deployment – multi-attribute decision-making (QFD-MADM) framework67 cited
2021Matching functions of supply chain management with smart and sustainable Tools: A novel hybrid BWM-QFD based method60 cited
2018A Novel Two-Stage Integrated Model for Supplier Selection of Green Fresh Product51 cited
2018An integrated MCDM method for robot selection under interval‐valued Pythagorean uncertain linguistic environment51 cited
2020Customer-oriented product and service design by a novel quality function deployment framework with complex linguistic evaluations49 cited
2021Sustainable service supply chain management: from a systematic literature review to a conceptual framework for performance evaluation of service only supply chain45 cited
2022Generation and evaluation of product concepts by integrating extended axiomatic design, quality function deployment and design structure matrix43 cited
2021A Sustainable Online-to-Offline (O2O) Retailing Strategy for a Supply Chain Management under Controllable Lead Time and Variable Demand43 cited