SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Information technology service management
14 references·4 citing·42 second hop
Information technology service management (2007)Information technology service managementIntroduction (2006)IntroductionA research manifesto for services science (2006)A research manifesto for serv…The naked corporation: how the age of transparency will revolutionize business (2004)The naked corporation: how th…Service Management (2004)Service ManagementOn the uneven evolution of human know-how (2003)On the uneven evolution of hu…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Management of Service Operations (2001)The Management of Service Ope…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY (1999)SERVICE TYPOLOGIES: A STATE O…New rules for a new economy: employment and opportunity in postindustrial America (1999)New rules for a new economy: …Service quality: a tutorial (1998)Service quality: a tutorialExplaining Development and Change in Organizations (1995)Explaining Development and Ch…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …ON GOODS AND SERVICES (1977)ON GOODS AND SERVICESContinual Process Improvement for ITIL Service Operations: A Lean Perspective (2019)Continual Process Improvement…Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation (2013)Using the ITIL Process Refere…Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion (2009)Using Institutionalism as a L…Implementing centralised IT service management: drawing lessons from the public sector (2007)Implementing centralised IT s…Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Coming of Post-Industrial Society (1974)Marketing Services: Competing Through Quality (1992)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Co-production and its effects on service innovation (2011)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The Social Construction of Reality (1967)The Social Psychology of Organizations. (1979)Capitalism, Socialism and Democracy (1997)ORGANIZATIONAL CHANGE AND DEVELOPMENT (1999)Strategies for Theorizing from Process Data (1999)A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Interactive innovation in financial and business services: The vanguard of the service revolution (1990)What we should know about knowledge-intensive business services (2008)Services Trade and Policy (2010)Operations as marketing: A competitive service strategy (1991)Differential effects of strain on two forms of work performance: individual employee sales and creativity (2001)Designing e-government services: key service attributes and citizen preference structures (2011)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)Communicating Corporate Social Responsibility on the Internet (2007)The Governance of Digital Technology, Big Data, and the Internet: New Roles and Responsibilities for Business (2017)Misinformation, Disinformation, and Online Propaganda (2020)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1995Explaining Development and Change in Organizations3,759 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2006A research manifesto for services science1,053 cited
  • 1977ON GOODS AND SERVICES840 cited
  • 2004Service Management722 cited
  • 2001The Management of Service Operations348 cited
  • 1999SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY310 cited
  • 2004The naked corporation: how the age of transparency will revolutionize business296 cited
  • 2003On the uneven evolution of human know-how220 cited
  • 1998Service quality: a tutorial205 cited
  • 1999New rules for a new economy: employment and opportunity in postindustrial America181 cited
  • 2006Introduction70 cited

Cited by

  • 2013Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation52 cited
  • 2007Implementing centralised IT service management: drawing lessons from the public sector

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

24 cited
  • 2019Continual Process Improvement for ITIL Service Operations: A Lean Perspective19 cited
  • 2009Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion18 cited