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Public administrators' engagement in services co-creation: factors that foster and hinder organisational learning about citizens
16 references·2 citing·46 second hop
Public administrators' engagement in services co-creation: factors that foster and hinder organisational learning about citizens (2014)Public administrators' engagement in serv…Adapting Total Quality Management (TQM) to Government (2018)Adapting Total Quality Manage…Correlates of Co-production: Evidence From a Five-Nation Survey of Citizens (2013)Correlates of Co-production: …From e-government to we-government: Defining a typology for citizen coproduction in the age of social media (2012)From e-government to we-gover…Further Dissecting the Black Box of Citizen Participation: When Does Citizen Involvement Lead to Good Outcomes? (2011)Further Dissecting the Black …Strategic Management and Public Service Performance: The Way Ahead (2010)Strategic Management and Publ…What makes a good case study? A positivist review of qualitative case research published in Industrial Marketing Management, 1971–2006 (2009)What makes a good case study?…Building theories from case study research (2009)Building theories from case s…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Realising the Potential of Co-production: Negotiating Improvements in Public Services (2008)Realising the Potential of Co…Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services (2008)Key strategies for the succes…Managing the co-creation of value (2007)Managing the co-creation of v…Dialogue and its role in the development of relationship specific knowledge (2004)Dialogue and its role in the …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Why Do Public-Sector Clients Coproduce? (2002)Why Do Public-Sector Clients …Building Theories from Case Study Research (1989)Building Theories from Case S…Mainstreaming Co-production: from pilot to practice (2025)Mainstreaming Co-production: …The learning organization and organizational learning in the public sector: a review and research agenda (2021)The learning organization and…A Ladder Of Citizen Participation (1969)Weapon of the Strong? Participatory Inequality and the Internet (2010)Government innovation through social media (2013)A review of informal volunteerism in emergencies and disasters: Definition, opportunities and challenges (2015)Digital government evolution: From transformation to contextualization (2015)The Wealth of Networks (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)Assessing value-in-use: A conceptual framework and exploratory study (2011)Harnessing marketing automation for B2B content marketing (2015)Perspective: State‐of‐the‐Art: The Quality of Case Study Research in Innovation Management (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Basics of Qualitative Research (1992)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Co-production versus co-creation: A process based continuum in the hotel service context (2012)It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Crossing the great divide: Coproduction, synergy, and development (1996)Citizenship and national identity (2001)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Co‐Production and Health System Reform – From Re‐Imagining To Re‐Making (2009)Citizen, Customer, Partner: Rethinking the Place of the Public in Public Management (2013)Social innovation, an answer to contemporary societal challenges? Locating the concept in theory and practice (2013)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2009Building theories from case study research11,299 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2012From e-government to we-government: Defining a typology for citizen coproduction in the age of social media1,339 cited
  • 2008Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services482 cited
  • 2009What makes a good case study? A positivist review of qualitative case research published in Industrial Marketing Management, 1971–2006338 cited
  • 2008Realising the Potential of Co-production: Negotiating Improvements in Public Services330 cited
  • 2002Why Do Public-Sector Clients Coproduce?324 cited
  • 2004Dialogue and its role in the development of relationship specific knowledge320 cited
  • 2011Further Dissecting the Black Box of Citizen Participation: When Does Citizen Involvement Lead to Good Outcomes?300 cited
  • 2013Correlates of Co-production: Evidence From a Five-Nation Survey of Citizens

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266 cited
  • 2010Strategic Management and Public Service Performance: The Way Ahead198 cited
  • 2018Adapting Total Quality Management (TQM) to Government190 cited
  • Cited by

    • 2021The learning organization and organizational learning in the public sector: a review and research agenda48 cited
    • 2025Mainstreaming Co-production: from pilot to practice6 cited