Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Enhancing consumer empowerment

16 references·16 citing·33 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1991Emotion And Adaptation12,682 cited
1974An approach to environmental psychology7,295 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1985Problems and Strategies in Services Marketing2,819 cited
1977Breaking Free from Product Marketing2,056 cited
2000Atmospheric Effects on Shopping Behavior1,921 cited
1994Store atmosphere and purchasing behavior1,649 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
1980A description of the affective quality attributed to environments.1,282 cited
2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
1972Why Do People Shop?1,065 cited
1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1981

Marketing Strategies and Organizational Structures for Service Firms

763 cited

Cited by

2016Measuring Consumers’ Engagement With Brand-Related Social-Media Content544 cited
2012Memo to Marketers: Quantitative Evidence for Change315 cited
2016An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context234 cited
2010The mediating effects of perception and emotion: Digital signage in mall atmospherics182 cited
2019Data analytics in a privacy-concerned world153 cited
2018Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement151 cited
2020Does the Effect of Customer Experience on Customer Satisfaction Create a Sustainable Competitive Advantage? A Comparative Study of Different Shopping Situations140 cited
2012How does visual merchandising affect consumer affective response?134 cited
2009An empirical investigation into e‐shopping excitement: antecedents and effects116 cited
2016Customer relationship management115 cited
2017Consumer Empowerment in the Digital Economy: Availing Sustainable Purchasing Decisions109 cited
2012New insights into the impact of digital signage as a retail atmospheric tool96 cited
2023Metaverse in services marketing: an overview and future research directions82 cited
2019An examination of the relationship between co-creation and well-being: an application in the case of tourism78 cited
2021The real purpose of purpose-driven branding: consumer empowerment and social transformations66 cited
2008Examining “peer‐to‐peer” (P2P) systems as consumer‐to‐consumer (C2C) exchange64 cited