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Developing customer loyalty from e‐tail store image attributes
16 references·16 citing·44 second hopsampled
Developing customer loyalty from e‐tail store image attributes (2007)Developing customer loyalty from e‐tail s…The Service Profit Chain (2010)The Service Profit ChainE-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Service loyalty (2002)Service loyaltyFrictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Frictionless Commerce? A Comp…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the Implications of…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Loyalty-based management. (1993)Loyalty-based management.Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An experimental approach to making retail store environmental decisions. (1992)An experimental approach to m…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …An approach to environmental psychology (1974)An approach to environmental …A systematic literature review of store atmosphere in alternative retail commerce channels (2022)A systematic literature revie…Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude (2021)Customer Loyalty towards Isla…The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019)The Influence of Destination …Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels (2019)Performance measurement and m…Why Museological Merchandise Displays Enhance Luxury Product Evaluations: An Extended Art Infusion Effect (2018)Why Museological Merchandise …Enhancing green loyalty towards apparel retail stores: A cross-generational analysis on an emerging market (2018)Enhancing green loyalty towar…Building customer loyalty in digital banking (2017)Building customer loyalty in …An Investigation into Restaurant Attributes: A Basis for a Typology (2017)An Investigation into Restaur…An integral model of e-loyalty from the consumer's perspective (2017)An integral model of e-loyalt…How does the online service level influence consumers’ purchase intentions before a transaction? A formative approach (2016)How does the online service l…The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception (2015)The interplay between value a…The Effect of Advertising Spending on Brand Loyalty Mediated by Store Image, Perceived Quality and Customer Satisfaction: A Case of Hypermarkets (2013)The Effect of Advertising Spe…Online shopping environments in fashion shopping: an S-O-R based review (2012)Online shopping environments …Critical review of the e-loyalty literature: a purchase-centred framework (2012)Critical review of the e-loya…Antecedents of specialty food store loyalty (2012)Antecedents of specialty food…Marketing and organisational development in e-SMEs: understanding survival and sustainability in growth-oriented and comfort-zone pure-play enterprises in the fashion retail industry (2011)Marketing and organisational …Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The theory of planned behavior (1991)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Enticing online consumers: an extended technology acceptance perspective (2002)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Price and Advertising Signals of Product Quality (1986)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited
  • 2002Service loyalty1,549 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
  • 1993Loyalty-based management.1,317 cited
  • 2010The Service Profit Chain1,034 cited
  • 1992An experimental approach to making retail store environmental decisions.

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Cited by

  • 2019The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach197 cited
  • 2012Critical review of the e-loyalty literature: a purchase-centred framework104 cited
  • 2017An integral model of e-loyalty from the consumer's perspective90 cited
  • 2017Building customer loyalty in digital banking86 cited
  • 2021Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude73 cited
  • 2015The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception71 cited
  • 2018Enhancing green loyalty towards apparel retail stores: A cross-generational analysis on an emerging market55 cited
  • 2016How does the online service level influence consumers’ purchase intentions before a transaction? A formative approach53 cited
  • 2012Online shopping environments in fashion shopping: an S-O-R based review52 cited
  • 2011Marketing and organisational development in e-SMEs: understanding survival and sustainability in growth-oriented and comfort-zone pure-play enterprises in the fashion retail industry51 cited
  • 2018Why Museological Merchandise Displays Enhance Luxury Product Evaluations: An Extended Art Infusion Effect51 cited
  • 2013The Effect of Advertising Spending on Brand Loyalty Mediated by Store Image, Perceived Quality and Customer Satisfaction: A Case of Hypermarkets51 cited
  • 2019Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels45 cited
  • 2022A systematic literature review of store atmosphere in alternative retail commerce channels41 cited
  • 2017An Investigation into Restaurant Attributes: A Basis for a Typology38 cited
  • 2012Antecedents of specialty food store loyalty37 cited