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Demographic correlates of loyalty in a service context
16 references·16 citing·42 second hopsampled
Demographic correlates of loyalty in a service context (2007)Demographic correlates of loyalty in a se…Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Consumer responses to compens…Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty (2003)Effects of Loyalty Programs o…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…The complex relationship between consumer satisfaction and brand loyalty (1995)The complex relationship betw…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Role of Optimum Stimulation Level in Exploratory Consumer Behavior (1992)The Role of Optimum Stimulati…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Optimum Stimulation Level: Its Relationship to Personality, Demographics, and Exploratory Behavior (1980)Optimum Stimulation Level: It…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Social penetration: The development of interpersonal relationships (1973)Social penetration: The devel…Applied factor analysis (1970)Applied factor analysisDrives and the C. N. S. (conceptual nervous system). (1955)Drives and the C. N. S. (conc…Not all elderly are the same: fostering trust through mobile banking service experience (2020)Not all elderly are the same:…Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry (2020)Exploring the impact of perso…Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? (2019)Exploring the role of extrove…Service quality in a mobile-banking-applications context: do users’ age and gender matter? (2018)Service quality in a mobile-b…Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty (2016)Bike-traveling as a growing p…Relationship between Customer Satisfaction and Customer Loyalty in the Retail Banking Sector of Ghana (2015)Relationship between Customer…Delighting Baby Boomers and Millennials: Factors that Matter Most (2015)Delighting Baby Boomers and M…Customer delight and work engagement (2014)Customer delight and work eng…“Man, I shop like a woman!” The effects of gender and emotions on consumer shopping behaviour outcomes (2014)“Man, I shop like a woman!” T…The shopping experience of older supermarket consumers (2013)The shopping experience of ol…Service recovery: Literature review and research issues (2011)Service recovery: Literature …Senior Customers' Service Encounter Preferences (2011)Senior Customers' Service Enc…Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents (2011)Conceptualizing and measuring…Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV (2010)Service Quality in the Malays…The Effect of Service Price Increases on Customer Retention (2009)The Effect of Service Price I…Hispanic consumers' shopping orientation and apparel retail store evaluation criteria (2008)Hispanic consumers' shopping …A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)8. On A Distinction Between Hypothetical Constructs And Intervening Variables (1948)Organization of Behavior. (1950)Handbook of Experimental Psychology (1952)Motivation reconsidered: The concept of competence. (1959)Motivational Beliefs, Values, and Goals (2002)Core affect and the psychological construction of emotion. (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding Relationship Marketing Outcomes (2002)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)The Behavioral Consequences of Service Quality (1996)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Gain more insight from your PLS-SEM results (2016)How safe is safe enough? A psychometric study of attitudes towards technological risks and benefits (1978)Teacher efficacy: A construct validation. (1984)Relation of sample size to the stability of component patterns. (1988)SOME EXPLORATIONS IN INITIAL INTERACTION AND BEYOND: TOWARD A DEVELOPMENTAL THEORY OF INTERPERSONAL COMMUNICATION (1975)Trust in close relationships. (1985)A triangular theory of love. (1986)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)The weirdest people in the world? (2010)
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References

  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1973Social penetration: The development of interpersonal relationships2,836 cited
  • 1970Applied factor analysis2,458 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1955Drives and the C. N. S. (conceptual nervous system).2,081 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 2000Switching barriers and repurchase intentions in services1,570 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1995The complex relationship between consumer satisfaction and brand loyalty1,064 cited
  • 1980Optimum Stimulation Level: Its Relationship to Personality, Demographics, and Exploratory Behavior961 cited
  • 1998Cultural Influences on Service Quality Expectations772 cited
  • 2003Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty732 cited
  • 1992The Role of Optimum Stimulation Level in Exploratory Consumer Behavior

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726 cited
  • 2004Consumer responses to compensation, speed of recovery and apology after a service failure724 cited
  • Cited by

    • 2016Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty178 cited
    • 2019Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?112 cited
    • 2011Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents108 cited
    • 2009The Effect of Service Price Increases on Customer Retention105 cited
    • 2015Relationship between Customer Satisfaction and Customer Loyalty in the Retail Banking Sector of Ghana71 cited
    • 2018Service quality in a mobile-banking-applications context: do users’ age and gender matter?70 cited
    • 2010Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV58 cited
    • 2020Not all elderly are the same: fostering trust through mobile banking service experience57 cited
    • 2015Delighting Baby Boomers and Millennials: Factors that Matter Most56 cited
    • 2014Customer delight and work engagement56 cited
    • 2014“Man, I shop like a woman!” The effects of gender and emotions on consumer shopping behaviour outcomes53 cited
    • 2013The shopping experience of older supermarket consumers51 cited
    • 2020Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry50 cited
    • 2011Senior Customers' Service Encounter Preferences50 cited
    • 2008Hispanic consumers' shopping orientation and apparel retail store evaluation criteria49 cited
    • 2011Service recovery: Literature review and research issues48 cited