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A study of customer satisfaction in the context of a public private partnership

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References

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1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited

2000The determinants of perceived service quality and its relationship with satisfaction783 cited

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2016Examining the Interrelationship among Critical Success Factors of Public Private Partnership Infrastructure Projects68 cited
2011The Effect of Students’ Perceived Service Quality and Perceived Price on Student Satisfaction60 cited
2008An Empirical Investigation of the Relationship between Quality Management Factors and Customer Satisfaction, Improved Competitive Position and Overall Business Performance45 cited
2015PERFORMANCE OBJECTIVE-BASED DYNAMIC ADJUSTMENT MODEL TO BALANCE THE STAKEHOLDERS’ SATISFACTION IN PPP PROJECTS45 cited
2009Customer satisfaction measurement in hotel industry: Content analysis study33 cited
2020Examining the Relationship between Service Quality and Customer Satisfaction in the Public Service. The Case of Botswana29 cited
2015Measuring customer satisfaction: A literature review29 cited
2019A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION.28 cited
2010Use and sensemaking of performance measurement information by local government managers7 cited