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Through-life management: the provision of total customer solutions in the aerospace industry
16 references·10 citing·42 second hop
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this work references cited by second hop

References

  • 2003Research Methods for Business Students17,197 cited
  • 1996Qualitative data analysis (2nd ed)5,593 cited
  • 1992Management research: An introduction3,049 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 1995Capturing the value of supplementary services770 cited
  • 2001Service strategies within the manufacturing sector: benefits, costs and partnership602 cited
  • 2001Product services: from a service supporting the product to a service supporting the client535 cited
  • 1998“Lean” service: in defense of a production‐line approach377 cited
  • 1990Beyond products: services-based strategy.348 cited
  • 2001The Purchasing of Full-Service Contracts:269 cited
  • 2001Customer support and new product development ‐ An exploratory study194 cited
  • 1997Proactive product service strategies: An application in the European health market179 cited
  • 2003The future of services marketing: forecasts from ten services experts123 cited
  • 1999Customer support112 cited
  • 1993Integrating Service Strategy in the Manufacturing Company

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81 cited

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  • 2017Research vs. Practice on Manufacturing Firms’ Servitization Strategies: A Gap Analysis and Research Agenda29 cited
  • 2018PSS cost engineering: A model-based approach for concept design26 cited
  • 2013Understanding high-value manufacturing in Scottish SMEs26 cited
  • 2011Redesigning the design process through interactive simulation: a case study of life-cycle engineering in jet engine conceptual design25 cited
  • 2012Knowledge-Sharing Network for Product-Service System Development: Is it atypical?19 cited
  • 2016Technological innovation, organizational change, and product-related services17 cited