References

• 1972Principles of Marketing5,587 cited
• 1988The House of Quality2,266 cited
• 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
• 1995Quality Function Deployment: How to Make QFD Work for You970 cited
• 1995Measuring subjective meaning structures by the laddering method: Theoretical considerations and methodological problems612 cited
• 2000Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction173 cited
• 1993Quality Function Deployment: Linking a Company With Its Customers129 cited
• 2003Market orientation in quality-oriented organizations and its impact on their performance107 cited
• 1993Quality Function Deployment—A System for Meeting Customers' Needs79 cited
• 1987Listening to the voice of the customer: Using the quality function deployment system63 cited
• 1995QFD—linking the customer to the product development process as a part of the TQM concept50 cited
• 1998Customer value: The linchpin of organizational change32 cited
• 1998A study of the sensitivity of "customer voice" in QFD analysis31 cited
• 1991Evaluating development processes : QFD as an example25 cited