References

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• 1998Welcome to the experience economy.3,099 cited
• 2019Welcome to the experience economy2,562 cited
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• 1994Store atmosphere and purchasing behavior1,649 cited
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• 1991Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity1,523 cited
• 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
• 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
• 1992An experimental approach to making retail store environmental decisions.1,001 cited
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• 1990Music, Mood, and Marketing746 cited
• 1992The Role of Expectancy and Relevancy in Memory for Verbal and Visual Information: What is Incongruency?723 cited
• 2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores