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Problems of Quality Management in the Professional Services
9 references·0 citing·35 second hop
Problems of Quality Management in the Professional Services (1992)Problems of Quality Management in the Pro…Five imperatives for improving service quality (1991)Five imperatives for improvin…The Structuring of Organizations (1989)The Structuring of Organizati…The Service Factory (1988)The Service FactoryChallenges in Leading Professionals (1988)Challenges in Leading Profess…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…The Marketing of Services: Managing the Intangibles (1985)The Marketing of Services: Ma…The marketing of professional accounting services (1978)The marketing of professional…Marketing Professional Services (1977)Marketing Professional Servic…Designing Complex Organizations (1973)Designing Complex Organizatio…The Structure of Scientific Revolutions. (1964)The Social Psychology of Organizations. (1979)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)The Management of Innovation (1994)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Marketing Intangible Products and Product Intangibles (1981)How to Design a Service (1982)European Journal of Marketing (1991)Marketing for Service Industries-A Revie (1993)The use of initial fees and royalties in business‐format franchising (1993)Level of success inputs for service innovations in the same firm (1995)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Social Learning Theory. (1978)Emotional Labor in Service Roles: The Influence of Identity (1993)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Psychological Implications of Customer Participation in Co-Production (2003)Improving life at work : behavioral science approaches to organizational change (1977)Autonomy in the industrial R&D lab (1985)Managing professionals in research and development (1986)Indicators of firm patent activities (2002)The Study of Taxonomy and Evolutional Trends of Relevant Literatures on Patent Analysis (2007)The greater scattering phenomenon beyond B radford's law in patent citation (2014)Word of mouth: understanding and managing referral marketing (1998)Internet versus bricks-and-mortar retailers: An investigation into intangibility and its consequences (2005)Best-Worst Scaling: Theory, Methods and Applications (2015)From recipient to contributor: examining customer roles and experienced outcomes (2000)The Purchasing of Full-Service Contracts: (2001)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)Organizational Information Requirements, Media Richness and Structural Design (1986)Toward a knowledge‐based theory of the firm (1996)Service quality to service loyalty: A relationship which goes beyond customer services (1998)A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)
this work references cited by second hop

References

  • 1973Designing Complex Organizations5,427 cited
  • 1989The Structuring of Organizations4,259 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation705 cited
  • 1991Five imperatives for improving service quality521 cited
  • 1977Marketing Professional Services328 cited
  • 1988The Service Factory258 cited
  • 1985The Marketing of Services: Managing the Intangibles197 cited
  • 1988Challenges in Leading Professionals37 cited
  • 1978The marketing of professional accounting services11 cited

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