Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The impact of choice on co-produced customer value creation and satisfaction

16 references·16 citing·39 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2019Diffusion of Innovations 137,320 cited
1991The fifth discipline, the art and practice of the learning organization20,050 cited
2003Evolving to a New Dominant Logic for Marketing14,777 cited
2007Managing the co-creation of value3,467 cited
2012Critical service logic: making sense of value creation and co-creation2,577 cited
2019Welcome to the experience economy2,562 cited
1999Building consumer trust online2,131 cited
1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
2006Service-dominant logic: reactions, reflections and refinements1,868 cited
2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
2006Competing through service: Insights from service-dominant logic1,704 cited
2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
2003Customer satisfaction and loyalty in online and offline environments1,560 cited
2003Psychological Implications of Customer Participation in Co-Production1,495 cited
2010Consumer Cocreation in New Product Development

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,367 cited

2000Customer-Employee Rapport in Service Relationships1,150 cited

Cited by

2018Enhancing university brand image and reputation through customer value co-creation behaviour191 cited
2020Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience137 cited
2019Antecedents and consequences of customer engagement on Facebook133 cited
2020Co-creating brand image and reputation through stakeholder’s social network90 cited
2017The role of customer participation for enhancing repurchase intention77 cited
2019Relational bonds, customer engagement, and service quality76 cited
2020The role of customer behavior in forming perceived value at restaurants: A multidimensional approach75 cited
2018Perceived retailer innovativeness and brand equity: mediation of consumer engagement62 cited
2022Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation62 cited
2019Brand Authenticity and Brand Attachment: How Online Communities Built on Social Networking Vehicles Moderate the Consumers’ Brand Attachment56 cited
2019Customer participation and service outcomes: mediating role of task-related affective well-being52 cited
2021Customer service quality, emotional brand attachment and customer citizenship behaviors: findings from an emerging higher education market46 cited
2021The effect of customer education on service innovation satisfaction:The mediating role of customer participation40 cited
2017Determinants of brand resurrection movements38 cited
2017The value of human interaction in service channels37 cited
2020The Mediating Role of the Tourists’ Citizenship Behavior Between the Value Co-Creation and Satisfaction34 cited