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Positive and negative cross‐channel shopping behaviour
16 references·8 citing·40 second hop
Positive and negative cross‐channel shopping behaviour (2012)Positive and negative cross‐channel shopp…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Personal characteristics as m…On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)On the Profitability of Long-…E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…External Search Effort: An Investigation Across Several Product Categories (1987)External Search Effort: An In…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Principles of Marketing (1972)Principles of MarketingGender and generational differences in omnichannel shopping travel decisions: What drives consumer choices to pick up in-store or ship direct? (2023)Gender and generational diffe…Factors driving consumer attitude to online shopping hate (2023)Factors driving consumer atti…The effect of shopping channel (online vs offline) on consumer decision process and firm's marketing strategy (2021)The effect of shopping channe…Consumers, clothing retailers and production planning and control in the smart city (2016)Consumers, clothing retailers…Consumer socialization process: The role of age in children's online shopping behavior (2016)Consumer socialization proces…When children express their preferences regarding sales channels (2014)When children express their p…Perceptions and Predictors of Consumers’ Purchase Intentions for Store Brands: Evidence from Malaysia (2013)Perceptions and Predictors of…Online service quality: Content and process of analysis (2013)Online service quality: Conte…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)SERVQUAL: review, critique, research agenda (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)E‐service quality: a model of virtual service quality dimensions (2003)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Classifying Services to Gain Strategic Marketing Insights (1983)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)
this work references cited by second hop

References

  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1972Principles of Marketing5,587 cited
  • 2000E-commerce: the role of familiarity and trust3,438 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 1987External Search Effort: An Investigation Across Several Product Categories1,302 cited
  • 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis1,179 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • Cited by

    • 2016Consumer socialization process: The role of age in children's online shopping behavior97 cited
    • 2013Online service quality: Content and process of analysis37 cited
    • 2016Consumers, clothing retailers and production planning and control in the smart city36 cited
    • 2021The effect of shopping channel (online vs offline) on consumer decision process and firm's marketing strategy34 cited
    • 2014When children express their preferences regarding sales channels31 cited
    • 2013Perceptions and Predictors of Consumers’ Purchase Intentions for Store Brands: Evidence from Malaysia27 cited
    • 2023Gender and generational differences in omnichannel shopping travel decisions: What drives consumer choices to pick up in-store or ship direct?14 cited
    • 2023Factors driving consumer attitude to online shopping hate11 cited