Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

What induces online loyalty? Online versus offline brand images

16 references·16 citing·37 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1957A Theory of Cognitive Dissonance24,224 cited
2017A Theory of Cognitive Dissonance18,122 cited
1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
1990The case for motivated reasoning.9,014 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
2000E-commerce: the role of familiarity and trust3,438 cited
2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
1992Marketing Services: Competing Through Quality2,178 cited
1920A constant error in psychological ratings.2,162 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
1992The Effects of Sequential Introduction of Brand Extensions1,281 cited
2014Cognitive Responses in Persuasion1,202 cited
2002The Market Valuation of Internet Channel Additions599 cited
2005On-line product presentation: Effects on mood, perceived risk, and purchase intention439 cited
2000The effects of satisfaction and loyalty on profits and growth: Products versus services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

400 cited

Cited by

2018Cooperation and competition between online travel agencies and hotels193 cited
2014Influence of consumer attitude toward online brand community on revisit intention and brand trust167 cited
2010Shopping motives as antecedents of e-satisfaction and e-loyalty160 cited
2010Influences of retail brand trust, off‐line patronage, clothing involvement and website quality on online apparel shopping intention156 cited
2019Celebrity Endorsement and the Attitude Towards Luxury Brands for Sustainable Consumption154 cited
2014Customer–company identification and the effectiveness of loyalty programs152 cited
2014An investigation of factors affecting customer selection of online hotel booking channels144 cited
2018An investigation of consumers’ purchase intentions towards omni-channel shopping141 cited
2011Brand equity, relationship quality, relationship value, and customer loyalty: Evidence from the telecommunications services128 cited
2018Investigating the effectiveness of retailers’ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective127 cited
2010Transference and congruence effects on purchase intentions in online stores of multi-channel retailers: initial evidence from the U.S. and South Korea125 cited
2017Understanding loyalty in multichannel retailing: the role of brand trust and brand attachment124 cited
2017Measuring brand image: a systematic review, practical guidance, and future research directions114 cited
2017How users’ Internet experience affects the adoption of mobile payment: a mediation model112 cited
2012Why do consumers adopt online channel? An empirical investigation of two channel extension mechanisms112 cited
2013Keep the Social in Social Media: The Role of Social Interaction in Avatar-Based Virtual Shopping111 cited