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Product-Service Engineering: State of the Art and Future Directions
16 references·0 citing·44 second hop
Product-Service Engineering: State of the Art and Future Directions (2009)Product-Service Engineering: State of the…Production-Line Approach to Service (2012)Production-Line Approach to S…The transition from product to service in business markets: An agenda for academic inquiry (2008)The transition from product t…Succeeding through service innovation : a service perspective for education, research, business and government (2008)Succeeding through service in…Integration of a service CAD and a life cycle simulator (2008)Integration of a service CAD …Service Engineering: a novel engineering discipline for producers to increase value combining service and product (2006)Service Engineering: a novel …Co‐creating unique value with customers (2004)Co‐creating unique value with…Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (2004)Ability of Experience Design …Service engineering—methodical development of new service products (2003)Service engineering—methodica…Service engineering to intensify service contents in product life cycles (2003)Service engineering to intens…Eco-efficient producer services—what are they, how do they benefit customers and the environment and how likely are they to develop and be extensively utilised? (2003)Eco-efficient producer servic…Managing the Total Customer Experience (2002)Managing the Total Customer E…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…What is this thing called service? (1999)What is this thing called ser…SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY (1999)SERVICE TYPOLOGIES: A STATE O…Building successful brands: The strategic options (1989)Building successful brands: T…The Marketing of Services (1980)The Marketing of ServicesThe Service Economy (1968)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Towards a more Circular Economy: Proposing a framework linking sustainable public procurement and sustainable business models (2016)Circular business models: A review (2020)Dyadic Business Relationships within a Business Network Context (1994)Evolving to a New Dominant Logic for Marketing (2003)Managing the transition from products to services (2003)Employing the business model concept to support the adoption of product–service systems (PSS) (2013)Non-linear relationship between industrial service offering and sales growth: The moderating role of network capabilities (2013)What service transition? Rethinking established assumptions about manufacturers' service-led growth strategies (2015)How to Design a Service (1982)Designing services that deliver (1984)Key Concepts for New Service Development (1996)A review of product–service systems design methodologies (2011)Product–Service Systems Engineering: State of the art and research challenges (2012)How do banks interact with fintech startups? (2020)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Alternative Ways of Assessing Model Fit (1992)An epistemological view of consumer experiences (2010)Customer experience management: a critical review of an emerging idea (2010)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Attractive Quality and Must-Be Quality (1984)The Analytic Hierarchy Process (1985)Laddering theory, method, analysis, and interpretation. (2001)Structuring servitization-related research (2018)The Coming of Post-Industrial Society (1974)Breaking Free from Product Marketing (1977)Marketing Services: Competing Through Quality (1992)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Co-production and its effects on service innovation (2011)Blueprinting the service company (2002)The servitization of manufacturing (2013)Service innovation in product-centric firms: a multidimensional business model perspective (2014)Quality in the Service Sector: A Review (1989)Internal marketing: a review and some interdisciplinary research challenges (1995)Building and testing theories of decision making by travellers (2004)Co-creation experiences: The next practice in value creation (2004)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Development of a Scale to Measure Memorable Tourism Experiences (2010)Customer experience management: toward implementing an evolving marketing concept (2015)
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References

  • 2004Co‐creating unique value with customers2,463 cited
  • 2002Clarifying the concept of product–service system2,168 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors660 cited
  • 2012Production-Line Approach to Service534 cited
  • 2003Service engineering—methodical development of new service products460 cited
  • 2006Service Engineering: a novel engineering discipline for producers to increase value combining service and product383 cited
  • 1980The Marketing of Services363 cited
  • 1999SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY310 cited
  • 2008The transition from product to service in business markets: An agenda for academic inquiry305 cited
  • 2008Succeeding through service innovation : a service perspective for education, research, business and government265 cited
  • 1989Building successful brands: The strategic options226 cited
  • 1999What is this thing called service?159 cited
  • 2003Service engineering to intensify service contents in product life cycles147 cited
  • 2003Eco-efficient producer services—what are they, how do they benefit customers and the environment and how likely are they to develop and be extensively utilised?

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113 cited
  • 2008Integration of a service CAD and a life cycle simulator108 cited
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