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Image and reputation of higher education institutions in students’ retention decisions
16 references·16 citing·33 second hopsampled
Image and reputation of higher education institutions in students’ retention decisions (2001)Image and reputation of higher education …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–1912 (1994)The Social Construction of Re…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A framework linking intangible resources and capabiliites to sustainable competitive advantage (1993)A framework linking intangibl…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Managing Brand Equity (1991)Managing Brand EquityWHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY. (1990)WHAT'S IN A NAME? REPUTATION …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Reputation and corporate strategy: A review of recent theory and applications (1988)Reputation and corporate stra…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Student retention and engagement in higher education (2019)Student retention and engagem…The role of brand attachment strength in higher education (2016)The role of brand attachment …The impact of four CSR dimensions on a gaming company’s image and customers’ revisit intentions (2016)The impact of four CSR dimens…Brand management in higher education: The University Brand Personality Scale (2016)Brand management in higher ed…University choice: what do we know, what don’t we know and what do we still need to find out? (2015)University choice: what do we…Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response (2015)Consumers’ forgiveness after …An integrated model of factors affecting consumer attitudes towards online shopping (2015)An integrated model of factor…Service quality and customer satisfaction of a UAE-based airline: An empirical investigation (2014)Service quality and customer …The influence of university image on student behaviour (2010)The influence of university i…Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares (2009)Modeling the Impact of Corpor…University Student Satisfaction: An Empirical Analysis (2008)University Student Satisfacti…Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation (2008)Toward the Model of Universit…THE EFFECT OF BRAND IMAGE ON OVERALL SATISFACTION AND LOYALTY INTENTION IN THE CONTEXT OF COLOR COSMETIC (2007)THE EFFECT OF BRAND IMAGE ON …One reputation or many? (2007)One reputation or many?An Integrative Approach to University Visual Identity and Reputation (2006)An Integrative Approach to Un…The configuration of the university image and its relationship with the satisfaction of students (2002)The configuration of the univ…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Developing Buyer-Seller Relationships (1987)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)\nThe use of partial least squares path modeling in international marketing (2009)Judgment under Uncertainty: Heuristics and Biases (1974)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)From Intentions to Actions: A Theory of Planned Behavior (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990WHAT'S IN A NAME? REPUTATION BUILDING AND CORPORATE STRATEGY.5,424 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1991Managing Brand Equity3,818 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1993A framework linking intangible resources and capabiliites to sustainable competitive advantage1,910 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 1994The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–1912

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1,469 cited
  • 1988Reputation and corporate strategy: A review of recent theory and applications1,339 cited
  • Cited by

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    • 2019Student retention and engagement in higher education318 cited
    • 2008Toward the Model of University Image: The Influence of Brand Personality, External Prestige, and Reputation310 cited
    • 2010The influence of university image on student behaviour287 cited
    • 2009Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares285 cited
    • 2008University Student Satisfaction: An Empirical Analysis256 cited
    • 2016The role of brand attachment strength in higher education218 cited
    • 2016Brand management in higher education: The University Brand Personality Scale218 cited
    • 2007THE EFFECT OF BRAND IMAGE ON OVERALL SATISFACTION AND LOYALTY INTENTION IN THE CONTEXT OF COLOR COSMETIC200 cited
    • 2007One reputation or many?196 cited
    • 2006An Integrative Approach to University Visual Identity and Reputation192 cited
    • 2015Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response188 cited
    • 2015University choice: what do we know, what don’t we know and what do we still need to find out?186 cited
    • 2016The impact of four CSR dimensions on a gaming company’s image and customers’ revisit intentions177 cited
    • 2015An integrated model of factors affecting consumer attitudes towards online shopping171 cited