SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Measurement of Service Efficiency in Different Types of Banking Services
16 references·1 citing·49 second hop
Measurement of Service Efficiency in Different Types of Banking Services (2013)Measurement of Service Efficiency in Diff…Service Science, Management, Engineering, and Design (SSMED) (2009)Service Science, Management, …Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Service quality, customer sat…A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services (2006)A typology analysis of servic…A history of research in service operations: What's the big idea ? (2006)A history of research in serv…Service Businesses and Productivity* (2004)Service Businesses and Produc…Service productivity (2002)Service productivityTechnology Infusion in Service Encounters (2000)Technology Infusion in Servic…SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY (1999)SERVICE TYPOLOGIES: A STATE O…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…Inside the black box: What explains differences in the efficiencies of financial institutions? (1997)Inside the black box: What ex…A framework for strategic service management (1995)A framework for strategic ser…Resolving the scale efficiency puzzle in banking (1993)Resolving the scale efficienc…Towards a Classification of Service Processes (1992)Towards a Classification of S…How can service businesses survive and prosper? (1986)How can service businesses su…The subordinate's predicaments. (1979)The subordinate's predicament…Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon (2014)Designing Multichannel Value …Strategic Management and Marketing in the Service Sector (1984)Is your company ready for one-to-one marketing? (1999)Differential Effects of Preferential Treatment Levels on Relational Outcomes (2007)Adopting a service logic in manufacturing (2010)Enabling service innovation: A dynamic capabilities approach (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An assessment of customers’ e-service quality perception, satisfaction and intention (2010)The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model (2010)Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)Optimal contracts and competitive markets with costly state verification (1979)Financial Intermediation and Delegated Monitoring (1984)Incentive-Compatible Debt Contracts: The One-Period Problem (1985)Operational efficiency in banking: An international comparison (1996)Efficiency of Financial Institutions: International Survey and Directions for Future Research (1997)Development and efficiency of the banking sector in a transitional economy: Hungarian experience (2003)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)The Coming of Post-Industrial Society (1974)Breaking Free from Product Marketing (1977)Marketing Services: Competing Through Quality (1992)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Co-production and its effects on service innovation (2011)Corporate control and bank efficiency (1993)Efficiency of financial institutions: International survey and directions for future research (1997)The consolidation of the financial services industry: Causes, consequences, and implications for the future (1999)Bank performance, efficiency and ownership in transition countries (2004)Reconsidering heterogeneity in panel data estimators of the stochastic frontier model (2004)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)The validity of the SERVQUAL and SERVPERF scales (2007)Performance effects of IT capability, service process innovation, and the mediating role of customer service (2011)
this work references cited by second hop

References

  • 1997Inside the black box: What explains differences in the efficiencies of financial institutions?2,283 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
  • 1993Resolving the scale efficiency puzzle in banking606 cited
  • 2002Service productivity595 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 1999SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY310 cited
  • 1979The subordinate's predicaments.301 cited
  • 1995A framework for strategic service management266 cited
  • 2006A history of research in service operations: What's the big idea ?254 cited
  • 2004Service Businesses and Productivity*230 cited
  • 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
  • 2006A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

174 cited

Cited by

  • 2014Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon10 cited