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Characterizing Value as an Experience
16 references·16 citing·39 second hopsampled
Characterizing Value as an Experience (2012)Characterizing Value as an ExperienceMoving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…How Brand Community Practices Create Value (2009)How Brand Community Practices…Value Creation and Value Capture: A Multilevel Perspective (2007)Value Creation and Value Capt…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Customer Value Creation: A Practical Framework (2007)Customer Value Creation: A Pr…A Consumer Perspective on Value Creation (2007)A Consumer Perspective on Val…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)The Impact of Customer Relati…Customer lifetime value: Marketing models and applications (1998)Customer lifetime value: Mark…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Situational Variables and Consumer Behavior (1975)Situational Variables and Con…Cartesian Meditations (1960)Cartesian MeditationsSocial media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors (2021)Social media interactions, pu…Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues (2020)Three Decades of Customer Val…Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Moving the Customer Experienc…Customer experience: fundamental premises and implications for research (2020)Customer experience: fundamen…Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic (2018)Customer-to-customer co-creat…Resident-tourist value co-creation: The role of residents' perceived tourism impacts and life satisfaction (2017)Resident-tourist value co-cre…Managing the experience co-creation process in tourism destinations: Empirical findings from Naples (2017)Managing the experience co-cr…The Transformative Value of a Service Experience (2015)The Transformative Value of a…Service experience co-creation: conceptualization, implications, and future research directions (2015)Service experience co-creatio…Extending the context of service: from encounters to ecosystems (2015)Extending the context of serv…Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Customer loyalty: a review an…Brand value co-creation in a digitalized world: An integrative framework and research implications (2015)Brand value co-creation in a …Service innovation in product-centric firms: a multidimensional business model perspective (2014)Service innovation in product…Conceptualising Customer‐to‐customer Value Co‐creation in Tourism (2014)Conceptualising Customer‐to‐c…Customer dominant value formation in service (2013)Customer dominant value forma…Servicescape elements, customer predispositions and service experience: The case of theme park visitors (2012)Servicescape elements, custom…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)The Resource-Based View: A Review and Assessment of Its Critiques (2009)Emergence of the Human Capital Resource: A Multilevel Model (2011)A Critical Assessment of Business Model Research (2017)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Statistical principles in experimental design. (1962)Conjoint Analysis in Consumer Research: Issues and Outlook (1978)A Means-End Chain Model Based on Consumer Categorization Processes (1982)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Institutions and axioms: an extension and update of service-dominant logic (2015)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2009How Brand Community Practices Create Value2,441 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 1975Situational Variables and Consumer Behavior1,645 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Value Creation and Value Capture: A Multilevel Perspective1,488 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 1960Cartesian Meditations1,410 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 2007Customer Value Creation: A Practical Framework1,011 cited
  • 1998Customer lifetime value: Marketing models and applications

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975 cited
  • 2007A Consumer Perspective on Value Creation841 cited
  • Cited by

    • 2020Customer experience: fundamental premises and implications for research941 cited
    • 2015Customer loyalty: a review and future directions with a special focus on the hospitality industry620 cited
    • 2015Brand value co-creation in a digitalized world: An integrative framework and research implications505 cited
    • 2020Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature461 cited
    • 2014Service innovation in product-centric firms: a multidimensional business model perspective440 cited
    • 2015Service experience co-creation: conceptualization, implications, and future research directions424 cited
    • 2017Resident-tourist value co-creation: The role of residents' perceived tourism impacts and life satisfaction401 cited
    • 2012Servicescape elements, customer predispositions and service experience: The case of theme park visitors374 cited
    • 2013Customer dominant value formation in service353 cited
    • 2021Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors352 cited
    • 2017Managing the experience co-creation process in tourism destinations: Empirical findings from Naples318 cited
    • 2014Conceptualising Customer‐to‐customer Value Co‐creation in Tourism310 cited
    • 2020Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues304 cited
    • 2015Extending the context of service: from encounters to ecosystems303 cited
    • 2018Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic287 cited
    • 2015The Transformative Value of a Service Experience271 cited