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Mainland Chinese gamblers’ casino design preferences
16 references·3 citing·41 second hop
Mainland Chinese gamblers’ casino design preferences (2013)Mainland Chinese gamblers’ casino design …Research Methods in Business Studies (2020)Research Methods in Business …The determinants and effects of slot servicescape satisfaction in a Las Vegas casino (2019)The determinants and effects …Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay (2011)Does the look matter? The imp…Evaluating a servicescape: the effect of cognition and emotion (2004)Evaluating a servicescape: th…Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events (2002)Investigating the role of the…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Tourism and Leisure Research Methods: Data Collection, Analysis, and Interpretation (2000)Tourism and Leisure Research …The impact of demand fluctuation on the quality of service: a tourism industry example (2000)The impact of demand fluctuat…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Qualitative Analysis for Social Scientists (1987)Qualitative Analysis for Soci…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Planning and Analysis: From Product Development Through Usage (1982)Quality Planning and Analysis…Qualitative research and evaluation methods (1980)Qualitative research and eval…Motivation and involvement in adventure tourism activities: a Chinese tourists' perspective (2019)Motivation and involvement in…Uncovering the service profit chain in the casino industry (2017)Uncovering the service profit…When gambling is healthy: the restorative potential of casinos (2015)When gambling is healthy: the…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1987Qualitative Analysis for Social Scientists12,237 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
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  • 2000Tourism and Leisure Research Methods: Data Collection, Analysis, and Interpretation425 cited
  • 1982Quality Planning and Analysis: From Product Development Through Usage317 cited
  • 2019The determinants and effects of slot servicescape satisfaction in a Las Vegas casino218 cited

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  • 2000The impact of demand fluctuation on the quality of service: a tourism industry example216 cited
  • 2011Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay206 cited
  • Cited by

    • 2015When gambling is healthy: the restorative potential of casinos63 cited
    • 2019Motivation and involvement in adventure tourism activities: a Chinese tourists' perspective57 cited
    • 2017Uncovering the service profit chain in the casino industry21 cited