References

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• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
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• 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
• 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study