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What drives word‐of‐mouth in restaurants?

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References

2008A multi-stage model of word-of-mouth influence through viral marketing906 cited
1999Customer satisfaction and its measurement in hospitality enterprises674 cited
1993The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions624 cited
2005Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea607 cited
1999Word‐of‐mouth communication in the service marketplace492 cited
2002The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour410 cited
1999Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage398 cited
2007Unleashing the Power of Word of Mouth: Creating Brand Advocacy to Drive Growth394 cited
2002Inducing word-of-mouth by eliciting surprise – a pilot investigation330 cited
1992Consumer Choice and Segmentation in the Restaurant Industry285 cited
2000Social sharing of emotion following exposure to a negatively valenced situation280 cited
1997Consumer behaviour : advances and applications in marketing195 cited
1998Consumer loyalty in the restaurant industry ‐ a preliminary exploration of the issues169 cited
2023Food and Beverage Management24 cited

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Cited by

2013Bittersweet! Understanding and Managing Electronic Word of Mouth200 cited
2017Comparing face-to-face and electronic word-of-mouth in destination image formation98 cited
2013The vital components of restaurant quality that affect guest satisfaction85 cited
2016The Impact of Restaurants’ Green Supply Chain Practices on Firm Performance69 cited
2017Dual pillars of hotel restaurant food quality satisfaction and brand loyalty55 cited
2018Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice54 cited
2024What attributes affect customer satisfaction in green restaurants? An aspect-based sentiment analysis approach43 cited
2013A Review of Food Service Selection Factors Important to the Consumer43 cited
2017An Investigation into Restaurant Attributes: A Basis for a Typology38 cited
2019It’s Raining Complaints! How Weather Factors Drive Consumer Comments and Word-of-Mouth33 cited
2021Tourism, environment and hotel management: an innovative perspective to address modern trends in contemporary tourism management32 cited
2019PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK, STORE ATMOSPHERE, DAN E-WOM TERHADAP PROSES KEPUTUSAN PEMBELIAN (SURVEI TERHADAP KONSUMEN ZENBU-HOUSE OF MOZARU PARIS VAN JAVA, BANDUNG)24 cited
2018Brand Prestige and the Mediating Role of Word of Mouth in the Fast Food Industry23 cited
2014A Fresh Approach to Context Influence, Development and Performance in Environmental Management20 cited
2017Effect of restaurant reward programs on customers’ loyalty: evidence from Iran19 cited
2017Restoran İşletmelerinde Hizmet Kalitesi, Müşteri Memnuniyeti ve Müşteri Sadakatinin Ağızdan Ağıza Pazarlamaya Etkisi - The Effect of Service Quality, Customer Satisfaction and Customer Loyalty on Word of Mouth Marketing in Restaurants18 cited