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Customer Churn Prediction Based on the Decision Tree in Personal Handyphone System Service

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References

2005Applying data mining to telecom churn management514 cited
2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2004Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market417 cited
2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
2004Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services159 cited
1999Subscriber churn in the Australian ISP market85 cited

Cited by

2018Application of interpretable machine learning models for the intelligent decision76 cited
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2009A new feature set with new window techniques for customer churn prediction in land-line telecommunications64 cited
2015Customer Churn in Mobile Markets: A Comparison of Techniques63 cited
2016Customer Churn in Mobile Markets: A Comparison of Techniques63 cited
2024Explaining customer churn prediction in telecom industry using tabular machine learning models51 cited
2012Applying Data Mining to Insurance Customer Churn Management43 cited
2013

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Customer Churn Prediction in Telecommunication A Decade Review and Classification

40 cited

2009Customer Churn Prediction for Broadband Internet Services34 cited

2019Churn Prediction: A Comparative Study Using KNN and Decision Trees30 cited

2019Deep Convolutional Neural Networks for Customer Churn Prediction Analysis25 cited

2018Churn classification model for local telecommunication company based on rough set theory25 cited

2021An Empirical Study on Customer Churn Behaviours Prediction Using Arabic Twitter Mining Approach22 cited

2010User Modeling for Telecommunication Applications: Experiences and Practical Implications21 cited

2008Churn prediction with Linear Discriminant Boosting algorithm19 cited

2015Customer churn prediction in telecommunication16 cited