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Determinants of On-Line Channel Use for Purchasing Financial Products
16 references·16 citing·47 second hopsampled
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1987Electronic markets and electronic hierarchies3,003 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 2000Consumer trust in an Internet store2,548 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2020Innovations and organizations1,813 cited
  • 1984Academic procrastination: Frequency and cognitive-behavioral correlates.1,786 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited
  • 1969Risk Taking and Information Handling in Consumer Behavior1,397 cited
  • 1998The emerging role of electronic marketplaces on the Internet1,379 cited
  • 1986Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods.1,282 cited
  • 1991A Strategic Analysis of Electronic Marketplaces1,230 cited
  • 1991Enhancing and Measuring Consumers' Motivation, Opportunity, and Ability to Process Brand Information from Ads

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988 cited
  • 1999Predictors of online buying behavior854 cited
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    • 2003Consumer information search behavior and the internet447 cited
    • 2004Prior knowledge, credibility and information search355 cited
    • 2002Consumer Bidding Behavior on Internet Auction Sites112 cited
    • 2012A Theoretical Framework for Consumer E-Satisfaction and Site Stickiness: An Evaluation in the Context of Online Hotel Reservations94 cited
    • 2009Employee Participation in Cause-Related Marketing Strategies: A Study of Management Perceptions from British Consumer Service Industries72 cited
    • 2014Electronic commerce and online consumer behavior research51 cited
    • 2019Consumer anticipation: antecedents, processes and outcomes48 cited
    • 2013“Buyer's motivation” for online buying: an empirical case of railway e-ticketing in Indian context43 cited
    • 2009The Effect of Internet Trust and Social Influence towards Willingness to Purchase Online in Labuan, Malaysia37 cited
    • 2006Task scenario effects on bank web site expectations34 cited
    • 2004Adopters and non-adopters of internet stock trading in Singapore29 cited
    • 2011The Consumer Choice of E-Channels as a Purchasing Avenue: An Empirical Investigation of the Communicative Aspects of Information Quality27 cited
    • 2010Internet apprehensiveness23 cited
    • 2009A Critical Review of Online Consumer Behavior16 cited
    • 2017Does Demographics Affect Purchase Frequency in Online Retail?13 cited
    • 2014Understanding the Different Influences of Online Trust on Loyalty by Risk Takers and Avoiders12 cited