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Identifying opportunities for service productivity improvement using a business model lens
16 references·1 citing·38 second hop
Identifying opportunities for service productivity improvement using a business model lens (2013)Identifying opportunities for service pro…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Business Model Generation (2010)Business Model GenerationEvaluating Training Programs : The Four Levels (2009)Evaluating Training Programs …The Service System Is the Basic Abstraction of Service Science (2008)The Service System Is the Bas…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services (2008)Key strategies for the succes…Business Model Design and the Performance of Entrepreneurial Firms (2007)Business Model Design and the…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Evaluating Training Programs: The Four Levels (2006)Evaluating Training Programs:…The business model ontology a proposition in a design science approach (2004)The business model ontology a…Co‐creating unique value with customers (2004)Co‐creating unique value with…Service productivity (2002)Service productivityInternet Business Models and Strategies: Text and Cases (2002)Internet Business Models and …A Comparative Study of Distributed Learning Environments on Learning Outcomes (2002)A Comparative Study of Distri…Electronic Business (2001)Electronic BusinessBusiness Models for Electronic Markets (1998)Business Models for Electroni…Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension? (2016)Developing Service-Based Busi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)The Nature of the Firm (1937)A resource‐based view of the firm (1984)The balanced scorecard : measures that drive performance (1992)Business Model Innovation: Opportunities and Barriers (2009)Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)The Business Model: Recent Developments and Future Research (2011)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The Strength of Weak Ties (1973)The Constitution of Society. Outline of the Theory of Structuration (1984)The Role of Customer Engagement Behavior in Value Co-Creation (2014)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Service-dominant logic 2025 (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Knowledge-Creating Company (1995)The Theory of Economic Development (2003)The fit between product market strategy and business model: implications for firm performance (2007)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)A Critical Assessment of Business Model Research (2017)How information gives you competitive advantage (1985)The entrepreneur's business model: toward a unified perspective (2004)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)Sustainable business model innovation: A review (2018)Managing the co-creation of value (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Reviewing Diversity Training: Where We Have Been and Where We Should Go (2012)Twelve tips for “flipping” the classroom (2014)Resilience in higher education students: a scoping review (2019)The flawed four‐level evaluation model (1996)A critical analysis of evaluation practice: the Kirkpatrick model and the principle of beneficence (2004)The Science of Training and Development in Organizations (2012)Co-creation experiences: The next practice in value creation (2004)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)
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References

  • 2009Evaluating Training Programs : The Four Levels4,738 cited
  • 2010Business Model Generation2,926 cited
  • 1998Business Models for Electronic Markets2,572 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2004The business model ontology a proposition in a design science approach1,931 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2007Business Model Design and the Performance of Entrepreneurial Firms1,706 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2006Evaluating Training Programs: The Four Levels1,609 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2002Internet Business Models and Strategies: Text and Cases805 cited
  • 2002Service productivity595 cited
  • 2008Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services482 cited
  • 2008The Service System Is the Basic Abstraction of Service Science431 cited
  • 2002A Comparative Study of Distributed Learning Environments on Learning Outcomes275 cited

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  • 2001Electronic Business208 cited
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    • 2016Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?11 cited