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APPLYING SERVICE SCIENCE ON SYSTEMATIC INNOVATION FOR THE CONVENTION AND EXHIBITION INDUSTRY: THE CASES OF WORLD EXPO
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APPLYING SERVICE SCIENCE ON SYSTEMATIC INNOVATION FOR THE CONVENTION AND EXHIBITION INDUSTRY: THE CASES OF WORLD EXPO (2012)APPLYING SERVICE SCIENCE ON SYSTEMATIC IN…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Steps toward a science of service systems (2007)Steps toward a science of ser…Understanding service sector innovation (2006)Understanding service sector …Attendees’ needs and service priorities in a large convention center: Application of the importance–performance theory (2005)Attendees’ needs and service …SYSTEMATIC INNOVATION IN SERVICE DESIGN THROUGH TRIZ (2003)SYSTEMATIC INNOVATION IN SERV…A case for service systems engineering (2003)A case for service systems en…Blueprinting the service company (2002)Blueprinting the service comp…Services Innovation Coming of Age in the Knowledge-Based Economy (2000)Services Innovation Coming of…New Service Development: Creating Memorable Experiences (2000)New Service Development: Crea…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Measuring the efficiency of decision making units (1978)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reengineering the corporation: A manifesto for business revolution (1993)A research manifesto for services science (2006)Winning the Service Game (2010)Principles of Marketing (1972)ON GOODS AND SERVICES (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Services Marketing: Integrating Customer Focus Across the Firm (1996)Service Management and Marketing: A Customer Relationship Management Approach (2000)Evolving to a New Dominant Logic for Marketing (2003)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Engaged to a Robot? The Role of AI in Service (2020)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Advances in Consumer Research (2025)Towards a theory of innovation in services (1986)Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005)Intermediation and the role of intermediaries in innovation (2006)Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco (2013)A Generic Concept of Marketing (1972)The marketing of professional services (1972)Marketing Activities in the Service Industries (1974)Importance-Performance Analysis (1977)A critical evaluation of importance–performance analysis (2012)Importance–performance analysis in tourism: A framework for researchers (2014)Progress and prospects for event tourism research (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Service management and marketing: managing the moments of truth in service competition (1990)Production, Information Costs and Economic Organization (1996)Improving service quality through customer journey analysis (2016)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)An evolutionary theory of economic change (1982)An Evolutionary Theory of Economic Change. (1983)Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Service-dominant logic: continuing the evolution (2007)On value and value co-creation: A service systems and service logic perspective (2008)Institutions and axioms: an extension and update of service-dominant logic (2015)Service Design for Experience-Centric Services (2009)Service Innovation: A Service-Dominant Logic Perspective1 (2015)Smart technologies for personalized experiences: a case study in the hospitality domain (2015)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2007Steps toward a science of service systems1,266 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,230 cited
  • 2002Blueprinting the service company419 cited
  • 2000New Service Development: Creating Memorable Experiences333 cited
  • 2003A case for service systems engineering235 cited
  • 2000Services Innovation Coming of Age in the Knowledge-Based Economy188 cited
  • 2005Attendees’ needs and service priorities in a large convention center: Application of the importance–performance theory167 cited
  • 2006Understanding service sector innovation141 cited
  • 2003SYSTEMATIC INNOVATION IN SERVICE DESIGN THROUGH TRIZ40 cited

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