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Approaches to managing co-production for the co-creation of value in a museum setting: when authenticity matters
16 references·7 citing·45 second hop
Approaches to managing co-production for the co-creation of value in a museum setting: when authenticity matters (2016)Approaches to managing co-production for …Art as Experience (1934) (2026)Art as Experience (1934)The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Consumer Cocreation in New Product Development (2010)Consumer Cocreation in New Pr…The Quest for Authenticity in Consumption: Consumers’ Purposive Choice of Authentic Cues to Shape Experienced Outcomes (2009)The Quest for Authenticity in…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Crafting Brand Authenticity: The Case of Luxury Wines* (2005)Crafting Brand Authenticity: …Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings (2004)Consumer Perceptions of Iconi…Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning (2003)Teaching Old Brands New Trick…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Rethinking authenticity in tourism experience (1999)Rethinking authenticity in to…Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories (1992)Agency Relationships in Marke…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Staged Authenticity: Arrangements of Social Space in Tourist Settings (1973)Staged Authenticity: Arrangem…Sincerity and Authenticity (1972)Sincerity and AuthenticityExperiential Attractiveness, Self-Concept Connection, and Attitude Toward the Museum as Drivers of Visitor Experience and Location Loyalty in University Museums (2025)Experiential Attractiveness, …I like participatory museums but, how much? Embedding demand-side value in assessing strategies (2024)I like participatory museums …Omnivorous cultural consumption and the co-creation of cultural products: Interactive versus participatory art (2023)Omnivorous cultural consumpti…Leveraging digitalization and people-centeredness: an investigation of the attractiveness of Italian museums and cultural institutions (2023)Leveraging digitalization and…Posicionamiento de los atributos de marca en los museos universitarios de la ciudad de Puebla, México en función de su atractivo cultural (2022)Posicionamiento de los atribu…Innovating with stakeholders to co-create value in cultural tourism experiences: a case study of Schokland in the Netherlands (2022)Innovating with stakeholders …Látogatói élmény a múzeumokban. Az eszképizmus mint élménydimenzió elemzése a múzeumi látogatások kontextusában (2020)Látogatói élmény a múzeumokba…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Social System (1951)The Presentation of Self in Everyday Life. (1956)Studies in Ethnomethodology. (1968)A Phenomenology of Tourist Experiences (1979)Authenticity and commoditization in tourism (1988)The Invention of Tradition (1986)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Word of mouth communication within online communities: Conceptualizing the online social network (2007)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Service-dominant logic: continuing the evolution (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)The consequences of modernity (1990)Staged authenticity and heritage tourism (2003)Exploring the essence of memorable tourism experiences (2011)The Location of Culture (2012)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Generalized expectancies for internal versus external control of reinforcement. (1966)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Co-production and customer loyalty in financial services (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Qualitative Analysis for Social Scientists (1987)Stories of Experience and Narrative Inquiry (1990)Technological Pedagogical Content Knowledge: A Framework for Teacher Knowledge (2006)Emotion Work, Feeling Rules, and Social Structure (1979)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2026Art as Experience (1934)5,188 cited
  • 1973Staged Authenticity: Arrangements of Social Space in Tourist Settings3,359 cited
  • 1999Rethinking authenticity in tourism experience3,312 cited
  • 1972Sincerity and Authenticity2,106 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2003Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning1,418 cited
  • 2010Consumer Cocreation in New Product Development1,367 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation1,219 cited
  • 2004Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings1,204 cited
  • 1992Agency Relationships in Marketing: A Review of the Implications and Applications of Agency and Related Theories1,105 cited
  • 2009The Quest for Authenticity in Consumption: Consumers’ Purposive Choice of Authentic Cues to Shape Experienced Outcomes

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1,002 cited
  • 2005Crafting Brand Authenticity: The Case of Luxury Wines*876 cited
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    • 2023Omnivorous cultural consumption and the co-creation of cultural products: Interactive versus participatory art11 cited
    • 2022Innovating with stakeholders to co-create value in cultural tourism experiences: a case study of Schokland in the Netherlands10 cited
    • 2022Posicionamiento de los atributos de marca en los museos universitarios de la ciudad de Puebla, México en función de su atractivo cultural3 cited
    • 2024I like participatory museums but, how much? Embedding demand-side value in assessing strategies2 cited
    • 2020Látogatói élmény a múzeumokban. Az eszképizmus mint élménydimenzió elemzése a múzeumi látogatások kontextusában2 cited
    • 2023Leveraging digitalization and people-centeredness: an investigation of the attractiveness of Italian museums and cultural institutions1 cited
    • 2025Experiential Attractiveness, Self-Concept Connection, and Attitude Toward the Museum as Drivers of Visitor Experience and Location Loyalty in University Museums1 cited