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How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction
16 references·1 citing·43 second hop
How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction (2016)How Brand Trust is Influenced by Perceive…A Primer on Partial Least Squares Structural Equation Modeling (2013)A Primer on Partial Least Squ…Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Relationships and impacts of …Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust (2005)Effects of consumer perceptio…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Brand trust in the context of consumer loyalty (2001)Brand trust in the context of…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Customer loyalty: the future of hospitality marketing (1999)Customer loyalty: the future …A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Assessment of industry’s perception of effective mechanisms to stimulate academia–industry collaboration in Sub-Saharan Africa (2022)Assessment of industry’s perc…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(1958)On the Evaluation of Structural Equation Models (1988)Electronic word-of-mouth in hospitality and tourism management (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2013A Primer on Partial Least Squares Structural Equation Modeling2,941 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
  • 2001Brand trust in the context of consumer loyalty1,340 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,038 cited
  • 1978Brand Loyalty: Measurement and Management974 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

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772 cited
  • 2005Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust750 cited
  • 1999Customer loyalty: the future of hospitality marketing678 cited
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    • 2022Assessment of industry’s perception of effective mechanisms to stimulate academia–industry collaboration in Sub-Saharan Africa9 cited