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Effects of customer perceptions in multichannel retail banking
16 references·4 citing·40 second hop
Effects of customer perceptions in multichannel retail banking (2019)Effects of customer perceptions in multic…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMCustomer Engagement (2011)Customer EngagementHow to Write Up and Report PLS Analyses (2009)How to Write Up and Report PL…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…The effect of online shopping channel on consumers’ responses and the moderating role of website familiarity (2023)The effect of online shopping…How relatedness-supportive CSR enhances brand happiness: a relationship motivation theory perspective (2023)How relatedness-supportive CS…Using VIKOR with structural equation modeling for constructing benchmarks in the Internet industry (2021)Using VIKOR with structural e…Trust in Financial Institutions: A Survey (2020)Trust in Financial Institutio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2009How to Write Up and Report PLS Analyses5,274 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations

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3,813 cited
  • 2011Customer Engagement3,657 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • Cited by

    • 2021Using VIKOR with structural equation modeling for constructing benchmarks in the Internet industry28 cited
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    • 2023How relatedness-supportive CSR enhances brand happiness: a relationship motivation theory perspective11 cited
    • 2023The effect of online shopping channel on consumers’ responses and the moderating role of website familiarity8 cited