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Trapped in a service encounter
16 references·3 citing·51 second hop
Trapped in a service encounter (2019)Trapped in a service encounterSaturation in qualitative research: exploring its conceptualization and operationalization (2017)Saturation in qualitative res…Coding In-depth Semistructured Interviews (2013)Coding In-depth Semistructure…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Answering the Call for a Standard Reliability Measure for Coding Data (2007)Answering the Call for a Stan…The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The "What" and "Why" of Goal …Subjective well-being: Three decades of progress. (1999)Subjective well-being: Three …The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)The need to belong: Desire fo…Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Analysis and Interpretation o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias (1991)Anomalies: The Endowment Effe…Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. (1986)Dynamics of a stressful encou…The psychology of sunk cost (1985)The psychology of sunk costToward a positive theory of consumer choice (1980)Toward a positive theory of c…Public and private self-consciousness: Assessment and theory. (1975)Public and private self-consc…Power-Dependence Relations (1962)Power-Dependence RelationsThe Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Customer captivity, negative word of mouth and well-being: a mixed-methods study (2021)Customer captivity, negative …A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing (2021)A collaborative application o…Eco-Design of Airport Buildings and Customer Responses and Behaviors: Uncovering the Role of Biospheric Value, Reputation, and Subjective Well-Being (2020)Eco-Design of Airport Buildin…Psychological stress and the coping process (1966)The Structure of Coping (1978)Assessing coping strategies: A theoretically based approach. (1989)Coping theory and research: past, present, and future. (1993)Stress, Coping, and Social Support Processes: Where Are We? What Next? 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References

  • 2000The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior34,111 cited
  • 1995The need to belong: Desire for interpersonal attachments as a fundamental human motivation.21,991 cited
  • 1999Subjective well-being: Three decades of progress.12,870 cited
  • 2017Saturation in qualitative research: exploring its conceptualization and operationalization11,995 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1962Power-Dependence Relations6,258 cited
  • 1980Toward a positive theory of consumer choice5,574 cited
  • 1991Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias5,015 cited
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  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 1985The psychology of sunk cost

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2,579 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • Cited by

    • 2021Customer captivity, negative word of mouth and well-being: a mixed-methods study32 cited
    • 2020Eco-Design of Airport Buildings and Customer Responses and Behaviors: Uncovering the Role of Biospheric Value, Reputation, and Subjective Well-Being16 cited
    • 2021A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing15 cited