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PENGARUH PENGALAMAN PELANGGAN, KUALITAS LAYANAN DAN KEPERCAYAAN PELANGGAN TERHADAP KESEDIAAN UNTUK MEMBAYAR
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PENGARUH PENGALAMAN PELANGGAN, KUALITAS LAYANAN DAN KEPERCAYAAN PELANGGAN TERHADAP KESEDIAAN UNTUK MEMBAYAR (2021)PENGARUH PENGALAMAN PELANGGAN, KUALITAS L…The effects of the online customer experience on customer loyalty in e-retailers (2020)The effects of the online cus…Pengaruh Customer Experience, Ease of Use, dan Customer Trust Terhadap Repurchase Intention Konsumen Situs Jual Beli Online Shopee (2020)Pengaruh Customer Experience,…Willingness To Pay For Improving The Quality Of Public Transportation (2019)Willingness To Pay For Improv…PENGARUH PERCEIVED EASE OF USE DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DENGAN TRUST SEBAGAI INTERVENING (STUDI KASUS PADA PENGGUNA GRAB DI WILAYAH JAKARTA) (2019)PENGARUH PERCEIVED EASE OF US…Analisis Nilai Pelanggan dan Pengalaman Pelanggan terhadap Kepercayaan Pelanggan Wisata Kuliner Selamat Toserba Sukabumi (2019)Analisis Nilai Pelanggan dan …Price, service quality and trust on online transportation towards customer satisfaction (2018)Price, service quality and tr…Customer Experience Marketing (CEM), Customer Satisfaction and Customer Trust Affects Customer Loyalty: A Study on Star Hotels in Jakarta Province (2018)Customer Experience Marketing…Quality assessment of airline baggage handling systems using SERVQUAL and BWM (2017)Quality assessment of airline…Modelling and testing consumer trust dimensions in e-commerce (2017)Modelling and testing consume…Pemasaran Jasa : Prinsip, Penerapan, Penelitian (2014)Pemasaran Jasa : Prinsip, Pen…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)A primer on partial least squares structural equation modeling (PLS-SEM) (2015)Consumers’ Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions (2020)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)How social presence influences impulse buying behavior in live streaming commerce? The role of S-O-R theory (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing organizations performance on the basis of GHRM practices using BWM and Fuzzy TOPSIS (2018)Social sustainable supplier evaluation and selection: a group decision-support approach (2019)Barriers and overcoming strategies to supply chain sustainability innovation (2020)An Integrative Model Of Organizational Trust (1995)An Integrative Model of Organizational Trust (1995)Pengaruh Kepercayaan (Trust) Dan Kualitas Pelayanan Online (E-Service Quality) Terhadap Keputusan Pembelian Online Shop Bukalapak (2021)Analysis of customers' satisfaction with baby products: The moderating role of brand image (2023)An exploratory study of factors influencing user app abandonment on smartphones (2024)Communication and Control Processes in the Delivery of Service Quality (1988)Research methods for business: A skill building approach (1993)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Air quality assessment by contingent valuation in Ji'nan, China (2008)Modelling user perception of bus transit quality (2010)Ekonomi sumber daya alam dan lingkungan (2015)Evaluating Sustainability of Mass Rapid Transit Stations in Dubai (2021)Willingness to Pay for Improvement in Service Quality of Intermediate Public Transport (IPT) Modes (2021)Public Participation in Bus Transit Policymaking: The Case of Semarang, Indonesia (2023)Understanding customer experience. (2007)Understanding Customer Experience (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Satisfaction in the Era of Competition 5.0 (2023)The Commitment-Trust Theory of Relationship Marketing (1994)Comfort your online customer: quality, trust and loyalty on the internet (2004)Brand personality and customer trust in community pharmacies (2011)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan dan Loyalitas Konsumen (2019)Determinant Factors of Customers Switching Behavior to Customer Satisfaction and Loyalty in Online Transportation Users in Bandung (2020)The Role of Purchasing Decisions Mediating Product Quality, Price Perception, and Brand Image on Customer Satisfaction of Kopi Janji Jiwa (2021)Pengaruh Kemudahan dan Kepercayaan Terhadap Niat Pembelian Secara Online pada Platform E-Commerce Lazada Indonesia (2020)Pengaruh Kualitas Produk dan Harga Terhadap Keputusan Pembelian HP iPhone (2020)
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References

  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2017Modelling and testing consumer trust dimensions in e-commerce465 cited
  • 2017Quality assessment of airline baggage handling systems using SERVQUAL and BWM290 cited
  • 2014Pemasaran Jasa : Prinsip, Penerapan, Penelitian172 cited
  • 2018Price, service quality and trust on online transportation towards customer satisfaction65 cited
  • 2020The effects of the online customer experience on customer loyalty in e-retailers23 cited
  • 2020Pengaruh Customer Experience, Ease of Use, dan Customer Trust Terhadap Repurchase Intention Konsumen Situs Jual Beli Online Shopee19 cited
  • 2018Customer Experience Marketing (CEM), Customer Satisfaction and Customer Trust Affects Customer Loyalty: A Study on Star Hotels in Jakarta Province18 cited
  • 2019Analisis Nilai Pelanggan dan Pengalaman Pelanggan terhadap Kepercayaan Pelanggan Wisata Kuliner Selamat Toserba Sukabumi15 cited
  • 2019Willingness To Pay For Improving The Quality Of Public Transportation11 cited
  • 2019PENGARUH PERCEIVED EASE OF USE DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DENGAN TRUST SEBAGAI INTERVENING (STUDI KASUS PADA PENGGUNA GRAB DI WILAYAH JAKARTA)10 cited

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