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A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing
16 references·0 citing·42 second hop
A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing (2021)A collaborative application of design thi…Welcome to the experience economy (2019)Welcome to the experience eco…The WHO-5 Well-Being Index: A Systematic Review of the Literature (2015)The WHO-5 Well-Being Index: A…Service, value networks and learning (2009)Service, value networks and l…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Motivación de los empleados: un poderoso modelo nuevo (2008)Motivación de los empleados: …Managing the co-creation of value (2007)Managing the co-creation of v…Critical Incident Technique (2007)Critical Incident TechniqueFormative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration (2006)Formative Versus Reflective I…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Theory of Organizational Knowledge Creation (1995)Theory of Organizational Know…A Dynamic Theory of Organizational Knowledge Creation (1994)A Dynamic Theory of Organizat…More on improving service quality measurement (1993)More on improving service qua…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The critical incident technique. (1954)The critical incident techniq…Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)How To Do Things With Words (1975)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Toward a knowledge‐based theory of the firm (1996)The Knowledge-Creating Company (1998)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Metaphors We Live By (2003)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Specification, evaluation, and interpretation of structural equation models (2011)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)A Critical Appraisal of the Quality of Quality-of-Life Measurements (1994)Measuring well‐being rather than the absence of distress symptoms: a comparison of the SF‐36 Mental Health subscale and the WHO‐Five well‐being scale (2003)The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration (2009)PISA 2018 Assessment and Analytical Framework (2019)A systematic review and meta-analysis of psychological interventions to improve mental wellbeing (2021)Why the COVID-19 pandemic is a traumatic stressor (2021)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
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References

  • 1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
  • 1954The critical incident technique.8,184 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2007Critical Incident Technique5,287 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2015The WHO-5 Well-Being Index: A Systematic Review of the Literature4,686 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2006Formative Versus Reflective Indicators in Organizational Measure Development: A Comparison and Empirical Illustration3,409 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
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  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2009Service, value networks and learning983 cited
  • 1993More on improving service quality measurement878 cited
  • 2008Motivación de los empleados: un poderoso modelo nuevo782 cited

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