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From Brand Loyalty to E-Loyalty: A Conceptual Framework

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References

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1992A Catastrophe Model for Developing Service Satisfaction Strategies

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812 cited

Cited by

2011The moderating effect of customer perceived value on online shopping behaviour398 cited
2017What factors determine e-satisfaction and consumer spending in e-commerce retailing?340 cited
2008The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator335 cited
2005Bases of e-store loyalty: Perceived switching barriers and satisfaction294 cited
2012Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model263 cited
2017The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust247 cited
2009Factors affecting the online travel buying decision: a review195 cited
2014Customer loyalty through social networks: Lessons from Zara on Facebook169 cited
2008Web site design, trust, satisfaction and e‐loyalty: the Indian experience163 cited
2015Social Media Marketing: Applying the Uses and Gratifications Theory in the Hotel Industry163 cited
2010Shopping motives as antecedents of e-satisfaction and e-loyalty160 cited
2010Influences of retail brand trust, off‐line patronage, clothing involvement and website quality on online apparel shopping intention156 cited
2013Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors155 cited
2015The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace152 cited
2015Female online shoppers139 cited
2017Social presence and customer brand engagement on Facebook brand pages138 cited