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The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution
12 references·16 citing·40 second hop
The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution (2022)The Fifth Industrial Revolution: How Harm…How Technology is Changing Retail (2020)How Technology is Changing Re…The future of in-store technology (2019)The future of in-store techno…Marketing in the Sharing Economy (2019)Marketing in the Sharing Econ…The Fourth Industrial Revolution (2017)The Fourth Industrial Revolut…What's mine is yours: the rise of collaborative consumption (2011)What's mine is yours: the ris…Causes and consequences of mind perception (2010)Causes and consequences of mi…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…The psychotherapeutic process: A research handbook. (1986)The psychotherapeutic process…Reimagining retail: Technology at the frontline, across the value Chain, and toward sustainability (2025)Reimagining retail: Technolog…It’s Scary to Use It, It’s Scary to Refuse It: The Psychological Dimensions of AI Adoption—Anxiety, Motives, and Dependency (2025)It’s Scary to Use It, It’s Sc…In-store technology personalization: A typology and research agenda based on type of automation and data collection (2025)In-store technology personali…Business Model Innovation through AI Adaptation: The Role of Strategic Human Resources Management (2025)Business Model Innovation thr…The Fifth Industrial Revolution as a Transformative Step towards Society 5.0 (2024)The Fifth Industrial Revoluti…Technology acceptance model in halal industries: a systematic literature review and research agenda (2024)Technology acceptance model i…Service robots and innovation: An ecosystem approach (2024)Service robots and innovation…Leveraging technological readiness and green dynamic capability to enhance sustainability performance in manufacturing firms (2024)Leveraging technological read…Examining the customer experience in the metaverse retail revolution (2024)Examining the customer experi…Digital technology-empowered omnichannel integration: a review and research agenda (2024)Digital technology-empowered …Adoption of artificial intelligence to enhance records management practices at Gauteng Department of Education in South Africa (2024)Adoption of artificial intell…Reimagining personalization in the physical store (2023)Reimagining personalization i…Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences (2023)Leveraging In-Store Technolog…Development of Sustainable Creative Three-Dimensional Virtual Woven Textiles Using Clothing Waste (2023)Development of Sustainable Cr…Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research (2023)Artificial intelligence and v…The future of digital technologies in marketing: A conceptual framework and an overview (2022)The future of digital technol…Coefficient Alpha and the Internal Structure of Tests (1951)On the Evaluation of Structural Equation Models (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Updated and Streamlined Technology Readiness Index (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E‐service quality: a model of virtual service quality dimensions (2003)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Does the chimpanzee have a theory of mind? (1978)Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis. (1991)Why would anyone believe in God? (2005)Feeling robots and human zombies: Mind perception and the uncanny valley (2012)Dehumanization and Infrahumanization (2013)The cultural evolution of prosocial religions (2014)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Branding in a Hyperconnected World: Refocusing Theories and Rethinking Boundaries (2020)Designing conceptual articles: four approaches (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Factor structure of the Working Alliance Inventory. (1989)The role of the therapeutic alliance in psychotherapy. (1993)Development and validation of a revised short version of the working alliance inventory (2005)A review on circular economy: the expected transition to a balanced interplay of environmental and economic systems (2015)Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again (2015)Digital inequalities and why they matter (2015)The digital revolution in the travel and tourism industry (2019)A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice (2023)INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT (2023)
this work references cited by second hop

References

  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2017The Fourth Industrial Revolution3,027 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2011What's mine is yours: the rise of collaborative consumption1,438 cited
  • 1986The psychotherapeutic process: A research handbook.1,382 cited
  • 2019Marketing in the Sharing Economy763 cited
  • 2010Causes and consequences of mind perception758 cited
  • 2019The future of in-store technology460 cited
  • 2020How Technology is Changing Retail445 cited

Cited by

  • 2023Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences120 cited
  • 2024The Fifth Industrial Revolution as a Transformative Step towards Society 5.0116 cited
  • 2023Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

104 cited
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  • 2024Leveraging technological readiness and green dynamic capability to enhance sustainability performance in manufacturing firms44 cited
  • 2023Reimagining personalization in the physical store40 cited
  • 2024Examining the customer experience in the metaverse retail revolution40 cited
  • 2024Technology acceptance model in halal industries: a systematic literature review and research agenda28 cited
  • 2024Digital technology-empowered omnichannel integration: a review and research agenda23 cited
  • 2024Service robots and innovation: An ecosystem approach19 cited
  • 2025Reimagining retail: Technology at the frontline, across the value Chain, and toward sustainability15 cited
  • 2025In-store technology personalization: A typology and research agenda based on type of automation and data collection14 cited
  • 2024Adoption of artificial intelligence to enhance records management practices at Gauteng Department of Education in South Africa9 cited
  • 2023Development of Sustainable Creative Three-Dimensional Virtual Woven Textiles Using Clothing Waste9 cited