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Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters
16 references·5 citing·49 second hop
Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters (2022)Make every interaction count - assessing …Customer experience: fundamental premises and implications for research (2020)Customer experience: fundamen…Service-dominant logic 2025 (2016)Service-dominant logic 2025Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Co‐creating unique value with customers (2004)Co‐creating unique value with…Converging measurement of horizontal and vertical individualism and collectivism. (1998)Converging measurement of hor…Models of the self: Self-construals and gender. (1997)Models of the self: Self-cons…The psychological measurement of cultural syndromes. (1996)The psychological measurement…The Influence of Cultural Individualism-Collectivism, Self Construals, and Individual Values on Communication Styles Across Cultures (1996)The Influence of Cultural Ind…The Measurement of Independent and Interdependent Self-Construals (1994)The Measurement of Independen…Some tests of the distinction between the private self and the collective self. (1991)Some tests of the distinction…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …Designing an information technology-enabled framework in the retail service ecosystem (2025)Designing an information tech…Customer experience of co-creation vs co-destruction in retailing: the role of key moments throughout the customer journey (2025)Customer experience of co-cre…Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator (2024)Employee motivations in shapi…Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image (2023)Forging customer satisfaction…Integrating the Commitment-Trust Theory to Gauge Customers Loyalty in Riding Services (2022)Integrating the Commitment-Tr…Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Theory of value co-creation: a systematic literature review (2014)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)The Principles of Psychology (1891)Society and the Adolescent Self-Image (1965)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)Self-Compassion: An Alternative Conceptualization of a Healthy Attitude Toward Oneself (2003)The Development and Validation of a Scale to Measure Self-Compassion (2003)Social Influence: Compliance and Conformity (2004)Nature of Prejudice (1954)The Handbook of Social Psychology (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The theory of planned behavior (1991)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. 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Levels of collective identity and self representations. (1996)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Culture's Consequences (2018)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The nature of human values (1973)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Perceived supervisor support: Contributions to perceived organizational support and employee retention. (2002)Methods and Data Analysis for Cross-Cultural Research (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Co-creation experiences: The next practice in value creation (2004)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation22,934 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.8,009 cited
  • 1994The Measurement of Independent and Interdependent Self-Construals3,740 cited
  • 1998Converging measurement of horizontal and vertical individualism and collectivism.3,114 cited
  • 1997Models of the self: Self-construals and gender.2,707 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,620 cited
  • 2004Co‐creating unique value with customers2,517 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,743 cited
  • 2011Value co-creation in service logic: A critical analysis1,625 cited
  • 1996The psychological measurement of cultural syndromes.1,504 cited
  • 2016Service-dominant logic 20251,432 cited
  • 1996The Influence of Cultural Individualism-Collectivism, Self Construals, and Individual Values on Communication Styles Across Cultures1,150 cited

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1991
Some tests of the distinction between the private self and the collective self.
1,132 cited
  • 2020Customer experience: fundamental premises and implications for research1,095 cited
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    • 2023Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image37 cited
    • 2022Integrating the Commitment-Trust Theory to Gauge Customers Loyalty in Riding Services33 cited
    • 2024Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator20 cited
    • 2025Designing an information technology-enabled framework in the retail service ecosystem7 cited
    • 2025Customer experience of co-creation vs co-destruction in retailing: the role of key moments throughout the customer journey7 cited