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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals? (2023)How does a hospital servicescape impact t…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…If, Why, and When Subjective Well‐Being Influences Health, and Future Needed Research (2017)If, Why, and When Subjective …Transformative Service Research (2015)Transformative Service Resear…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Healing environment: A review of the impact of physical environmental factors on users (2012)Healing environment: A review…Eta squared and partial eta squared as measures of effect size in educational research (2011)Eta squared and partial eta s…An expanded servicescape perspective (2011)An expanded servicescape pers…Measuring social health in the patient-reported outcomes measurement information system (PROMIS): item bank development and testing (2010)Measuring social health in th…High income improves evaluation of life but not emotional well-being (2010)High income improves evaluati…A Review of the Research Literature on Evidence-Based Healthcare Design (2008)A Review of the Research Lite…Understanding Organization-Customer Links in Service Settings (2005)Understanding Organization-Cu…Health Care Environments and Patient Outcomes (2003)Health Care Environments and …The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences (2000)The moderating role of target…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Statistical Methods for Meta-Analysis (1988)Clinical significance: A statistical approach to defining meaningful change in psychotherapy research. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2011Eta squared and partial eta squared as measures of effect size in educational research3,484 cited
  • 2010High income improves evaluation of life but not emotional well-being3,157 cited
  • 2008A Review of the Research Literature on Evidence-Based Healthcare Design1,427 cited
  • 2012Health Care Customer Value Cocreation Practice Styles1,112 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2005Understanding Organization-Customer Links in Service Settings806 cited
  • 2017If, Why, and When Subjective Well‐Being Influences Health, and Future Needed Research686 cited
  • 2011An expanded servicescape perspective599 cited
  • 2012Healing environment: A review of the impact of physical environmental factors on users530 cited
  • 2015Transformative Service Research477 cited
  • 2003Health Care Environments and Patient Outcomes391 cited
  • 2010Measuring social health in the patient-reported outcomes measurement information system (PROMIS): item bank development and testing

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376 cited
  • 2000The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences319 cited
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