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Customer value co-destruction behaviors in smart service encounters: Scale development and cross-cultural validation
16 references·0 citing·48 second hop
Customer value co-destruction behaviors in smart service encounters: Scale development and cross-cultural validation (2024)Customer value co-destruction behaviors i…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Ethically minded consumer behavior: Scale review, development, and validation (2015)Ethically minded consumer beh…The value co-destruction process: a customer resource perspective (2013)The value co-destruction proc…Technology as an operant resource in service (eco)systems (2013)Technology as an operant reso…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)Not always co‐creation: intro…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Scale Development Research (2006)Scale Development ResearchEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Developing and validating measures of facets of customer-based brand equity (2003)Developing and validating mea…A Review of Scale Development Practices in the Study of Organizations (1995)A Review of Scale Development…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Content Analysis in Consumer Research (1977)Content Analysis in Consumer …Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Theory of value co-creation: a systematic literature review (2014)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)The general inquirer: A computer approach to content analysis. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2006Scale Development Research4,072 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1995A Review of Scale Development Practices in the Study of Organizations3,192 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 2003Developing and validating measures of facets of customer-based brand equity1,320 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 2010Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic886 cited
  • 2013Technology as an operant resource in service (eco)systems336 cited

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2013
The value co-destruction process: a customer resource perspective
286 cited
  • 2015Ethically minded consumer behavior: Scale review, development, and validation285 cited
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