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A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II
16 references·0 citing·40 second hop
A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II (2024)A Holistic Quality Improvement Model for …Research on the influence of after-sales service quality factors on customer satisfaction (2020)Research on the influence of …Multiple Criteria Decision Analysis (2016)Multiple Criteria Decision An…A critical review of techniques for classifying quality attributes in the Kano model (2011)A critical review of techniqu…Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth (2008)Influence of institutional DI…An analytical Kano model for customer need analysis (2008)An analytical Kano model for …A new fuzzy concept approach for Kano’s model (2008)A new fuzzy concept approach …Multicriteria decision aid in financial management (1999)Multicriteria decision aid in…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Promethee V: Mcdm Problems With Segmentation Constraints (1992)Promethee V: Mcdm Problems Wi…Geometrical representations for MCDA (1988)Geometrical representations f…Note—A Preference Ranking Organisation Method (1985)Note—A Preference Ranking Org…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Prométhée: a new family of outranking methods in multicriteria analysis (1984)Prométhée: a new family of ou…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Fuzzy sets (1965)Fuzzy setsAdvertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Estimating Nonresponse Bias in Mail Surveys (1977)Service management and marketing: managing the moments of truth in service competition (1990)Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations (2010)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Customer satisfaction, service quality, and customer value: years 2000-2015 (2017)KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Understanding customer needs through quantitative analysis of Kano's model (2010)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Value-Focused Thinking: A Path to Creative Decisionmaking (1992)Methods for the Economic Evaluation of Health Care Programmes (2005)Review on multi-criteria decision analysis aid in sustainable energy decision-making (2009)Assessing the social sustainability of supply chains using Best Worst Method (2017)Are MCDA Methods Benchmarkable? A Comparative Study of TOPSIS, VIKOR, COPRAS, and PROMETHEE II Methods (2020)Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years (1992)Hesitant fuzzy multi-attribute decision making based on TOPSIS with incomplete weight information (2013)Pythagorean fuzzy TODIM approach to multi-criteria decision making (2015)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)A review of multi criteria decision making (MCDM) towards sustainable renewable energy development (2016)A combined compromise solution (CoCoSo) method for multi-criteria decision-making problems (2018)On the Methodological Framework of Composite Indices: A Review of the Issues of Weighting, Aggregation, and Robustness (2018)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

  • 1965Fuzzy sets67,827 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1985Note—A Preference Ranking Organisation Method2,812 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2016Multiple Criteria Decision Analysis1,087 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1984Prométhée: a new family of outranking methods in multicriteria analysis632 cited
  • 2008Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth492 cited
  • 2008An analytical Kano model for customer need analysis428 cited
  • 2011A critical review of techniques for classifying quality attributes in the Kano model343 cited
  • 1988Geometrical representations for MCDA303 cited
  • 1992Promethee V: Mcdm Problems With Segmentation Constraints260 cited
  • 2020Research on the influence of after-sales service quality factors on customer satisfaction212 cited
  • 1999Multicriteria decision aid in financial management198 cited

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  • 2008A new fuzzy concept approach for Kano’s model170 cited
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