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Nutzungsprozesse – Die vernachlässigte Seite der Wertschöpfung
16 references·4 citing·37 second hop
Nutzungsprozesse – Die vernachlässigte Seite der Wertschöpfung (2012)Nutzungsprozesse – Die vernachlässigte Se…Assessing value-in-use: A conceptual framework and exploratory study (2011)Assessing value-in-use: A con…Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Customer experience quality: …Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Managing the co-creation of value (2007)Managing the co-creation of v…Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Whither Services Marketing? (2004)Whither Services Marketing?Creating Growth With Services (2004)Creating Growth With ServicesEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Back to Bentham? Explorations of Experienced Utility (1997)Back to Bentham? Explorations…Key Concepts for New Service Development (1996)Key Concepts for New Service …Predicting a changing taste: Do people know what they will like? (1992)Predicting a changing taste: …A manual for repertory grid technique (1977)A manual for repertory grid t…Marketing Behavior and Executive Action (1958)Marketing Behavior and Execut…Market Behavior and Executive Action (1958)Market Behavior and Executive…Value-in-Use und mobile Technologien (2014)Value-in-Use und mobile Techn…Value-in-Use and Mobile Technologies (2014)Value-in-Use and Mobile Techn…Service Value – Eine Einführung in die theoretischen und praktischen Problemstellungen (2014)Service Value – Eine Einführu…Die Bedeutung von Nutzungsprozessen für den Service Value (2014)Die Bedeutung von Nutzungspro…RATIONAL CHOICE AND THE FRAMING OF DECISIONS (1988)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)Well-being : the foundations of hedonic psychology (1999)Time Discounting and Time Preference: A Critical Review (2002)A perspective on judgment and choice: Mapping bounded rationality. (2003)An Introduction to the Principles of Morals and Legislation (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Towards a Better Measure of Customer Experience (2013)Challenges and solutions for marketing in a digital era (2014)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Service-dominant logic: reactions, reflections and refinements (2006)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Strength of Weak Ties (1973)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Possessions and the Extended Self (1988)The Interpretation of Cultures (2017)THE ANALYSIS OF CAUSE MAPS (1992)Revisiting academics' beliefs about teaching and learning (2001)“Opening Up” and “Closing Down” (2007)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1997Back to Bentham? Explorations of Experienced Utility2,517 cited
  • 1977A manual for repertory grid technique1,573 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2010Customer experience quality: an exploration in business and consumer contexts using repertory grid technique898 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1958Marketing Behavior and Executive Action613 cited
  • 1992Predicting a changing taste: Do people know what they will like?522 cited
  • 2004Creating Growth With Services393 cited
  • 1958Market Behavior and Executive Action360 cited
  • 2011Assessing value-in-use: A conceptual framework and exploratory study

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291 cited

Cited by

  • 2014Value-in-Use and Mobile Technologies21 cited
  • 2014Service Value – Eine Einführung in die theoretischen und praktischen Problemstellungen20 cited
  • 2014Value-in-Use und mobile Technologien16 cited
  • 2014Die Bedeutung von Nutzungsprozessen für den Service Value13 cited