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A CONCEPTUAL FRAMEWORK TO MEASURE E-SERVICESCAPE ON A B&B WEBSITE
16 references·4 citing·48 second hop
A CONCEPTUAL FRAMEWORK TO MEASURE E-SERVICESCAPE ON A B&B WEBSITE (2009)A CONCEPTUAL FRAMEWORK TO MEASURE E-SERVI…The development of an e-travel service quality scale (2007)The development of an e-trave…Measuring Experience Economy Concepts: Tourism Applications (2007)Measuring Experience Economy …The impact of web page text-background colour combinations on readability, retention, aesthetics and behavioural intention (2004)The impact of web page text-b…Development and validation of an instrument to measure user perceived service quality of information presenting Web portals (2004)Development and validation of…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors (2003)An empirical investigation of…The role of cognitions and emotions in the music‐approach‐avoidance behavior relationship (2002)The role of cognitions and em…Dimensions of e‐quality (2002)Dimensions of e‐qualityCongruency of scent and music as a driver of in-store evaluations and behavior (2001)Congruency of scent and music…Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites (2001)Adaptation of an information …Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…The Effect of Corporate Image in the Formation of Customer Loyalty (1998)The Effect of Corporate Image…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…The Role of Imagery in Information Processing: Review and Extensions (1987)The Role of Imagery in Inform…Cruise passengers’ internal reactions to onboard environmental attributes (2024)Cruise passengers’ internal r…Impact of e-servicescape on hotel booking intention: examining the moderating role of COVID-19 (2023)Impact of e-servicescape on h…THE EFFECT OF E-SERVICESCAPE DIMENSIONS ON CUSTOMER TRUST OF TOKOPEDIA E-STORE DURING COVID-19 PANDEMIC (2021)THE EFFECT OF E-SERVICESCAPE …Social servicescape effects on post-consumption behavior (2016)Social servicescape effects o…Strategic Management and Marketing in the Service Sector (1984)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Competing on the Eight Dimensions of Quality (1987)Research opportunities in electronic commerce (1997)Influencing the online consumer's behavior: the Web experience (2004)The impact of electronic word‐of‐mouth (2008)Smart tourism technologies in travel planning: The role of exploration and exploitation (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Store atmosphere and purchasing behavior (1994)Atmospheric Effects on Shopping Behavior (2000)The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)Store Atmospherics: A Multisensory Perspective (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived e‐service quality (PeSQ) (2007)Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Development of a Scale to Measure Memorable Tourism Experiences (2010)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Measurement of Destination Image: An Empirical Assessment (1993)Consumer Choice between Hedonic and Utilitarian Goods (2000)The meaning and measurement of destination image. (2003)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2007Measuring Experience Economy Concepts: Tourism Applications1,838 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 1987The Role of Imagery in Information Processing: Review and Extensions1,279 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
  • 2004Development and validation of an instrument to measure user perceived service quality of information presenting Web portals654 cited
  • 2002Dimensions of e‐quality589 cited
  • 2007The development of an e-travel service quality scale479 cited
  • 2003An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors372 cited
  • 1998The Effect of Corporate Image in the Formation of Customer Loyalty360 cited
  • 2004The impact of web page text-background colour combinations on readability, retention, aesthetics and behavioural intention353 cited

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  • 2001Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites331 cited
  • 2002The role of cognitions and emotions in the music‐approach‐avoidance behavior relationship238 cited
  • Cited by

    • 2016Social servicescape effects on post-consumption behavior25 cited
    • 2021THE EFFECT OF E-SERVICESCAPE DIMENSIONS ON CUSTOMER TRUST OF TOKOPEDIA E-STORE DURING COVID-19 PANDEMIC15 cited
    • 2023Impact of e-servicescape on hotel booking intention: examining the moderating role of COVID-198 cited
    • 2024Cruise passengers’ internal reactions to onboard environmental attributes5 cited