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Service Management and Engineering in Information Systems Research

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References

2003Evolving to a New Dominant Logic for Marketing14,777 cited
2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
2006Service-dominant logic: reactions, reflections and refinements1,868 cited
2006A research manifesto for services science1,053 cited
2009The service system is the basic abstraction of service science786 cited
1994Perceived Service Quality and User Satisfaction with the Information Services Function771 cited
2003Service engineering—methodical development of new service products460 cited
2006Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars286 cited
2003Managing IT as a Portfolio of Services81 cited

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2021Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives20 cited

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