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Switching barriers used to retain retail banking customers
16 references·1 citing·42 second hop
Switching barriers used to retain retail banking customers (2010)Switching barriers used to retain retail …Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Switching barriers and repurchase intentions in services (2000)Switching barriers and repurc…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Customers' motivations for maintaining relationships with service providers (1997)Customers' motivations for ma…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…A three-component conceptualization of organizational commitment (1991)A three-component conceptuali…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Some guidelines for the phenomenological analysis of interview data (1985)Some guidelines for the pheno…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Principles of Marketing (1972)Principles of MarketingEmotional stability and switching barriers in the retail banking context (2014)Emotional stability and switc…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)What is coefficient alpha? An examination of theory and applications. (1993)The C-OAR-SE procedure for scale development in marketing (2002)How destination image and evaluative factors affect behavioral intentions? (2006)How Reliable are Measurement Scales? 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References

  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1991A three-component conceptualization of organizational commitment11,041 cited
  • 1972Principles of Marketing5,587 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 1997Customers' motivations for maintaining relationships with service providers1,604 cited
  • 2000Switching barriers and repurchase intentions in services

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1,570 cited
  • 1985Some guidelines for the phenomenological analysis of interview data1,535 cited
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    • 2014Emotional stability and switching barriers in the retail banking context15 cited