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Quality Function Deployment in Continuous Improvement
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Quality Function Deployment in Continuous Improvement (2011)Quality Function Deployment in Continuous…The application of quality function deployment in service quality management (2009)The application of quality fu…An application of integrating SERVQUAL and Kano's model into QFD for logistics services (2009)An application of integrating…Understanding the relationship between attribute performance and overall satisfaction (2005)Understanding the relationshi…Tourist satisfaction in Singapore – a perspective from Indonesian tourists (2003)Tourist satisfaction in Singa…Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods (2002)Quality Function Deployment: …Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS (1996)THE KANO MODEL: HOW TO DELIGH…How to delight your customers (1996)How to delight your customersQuality Function Deployment: How to Make QFD Work for You (1995)Quality Function Deployment: …The Voice of the Customer (1993)The Voice of the CustomerKANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…The House of Quality (1988)The House of QualitySERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Product planning in quality function deployment using a combined analytic network process and goal programming approach (2002)A fuzzy optimization model for QFD planning process using analytic network approach (2004)Product platform design and customization: Status and promise (2004)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)TOURIST SATISFACTION AND DISSATISFACTION (2009)A critical review of techniques for classifying quality attributes in the Kano model (2011)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Should We Delight the Customer? (2000)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1988The House of Quality2,266 cited
  • 1993The Voice of the Customer1,969 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 1995Quality Function Deployment: How to Make QFD Work for You970 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 1996How to delight your customers581 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 1996THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS334 cited
  • 2002Quality Function Deployment: A Comprehensive Review of Its Concepts and Methods260 cited
  • 2005Understanding the relationship between attribute performance and overall satisfaction175 cited
  • 2003Tourist satisfaction in Singapore – a perspective from Indonesian tourists162 cited
  • 2009An application of integrating SERVQUAL and Kano's model into QFD for logistics services

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146 cited
  • 2009The application of quality function deployment in service quality management121 cited
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