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Relational development of a service concept: dialogue meets efficiency
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Relational development of a service concept: dialogue meets efficiency (2015)Relational development of a service conce…Perspective: The Stage‐Gate® Idea‐to‐Launch Process—Update, What's New, and NexGen Systems* (2008)Perspective: The Stage‐Gate® …Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…The Emergence of Boundary Spanning Competence in Practice: Implications for Implementation and Use of Information Systems1 (2005)The Emergence of Boundary Spa…Effects of supplier trust on performance of cooperative supplier relationships (2004)Effects of supplier trust on …Promoting Relationship Learning (2003)Promoting Relationship Learni…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development (2002)A Pragmatic View of Knowledge…An Organizational Learning Framework: From Intuition to Institution (1999)An Organizational Learning Fr…The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…The sciences of the artificial (3rd ed.) (1996)The sciences of the artificia…Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change (1993)Knowledge for Action: A Guide…Interpretive Barriers to Successful Product Innovation in Large Firms (1992)Interpretive Barriers to Succ…Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships (1990)Alliances in Industrial Purch…Designing services that deliver (1984)Designing services that deliv…I and Thou (1923)I and ThouThe Evolution of Cooperation (1981)The Economic Institutions of Capitalism (1987)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance (1998)DEFINING SUPPLY CHAIN MANAGEMENT (2001)External Control of Organizations: Resource Dependence Perspective (2011)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Exploration and Exploitation in Organizational Learning (1991)KNOWLEDGE TRANSFER IN INTRAORGANIZATIONAL NETWORKS: EFFECTS OF NETWORK POSITION AND ABSORPTIVE CAPACITY ON BUSINESS UNIT INNOVATION AND PERFORMANCE. (2001)The Theory of Economic Development (2003)Innovativeness: Its antecedents and impact on business performance (2004)A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Service-dominant logic: continuing the evolution (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Firm Resources and Sustained Competitive Advantage (1991)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)Social Capital, Networks, and Knowledge Transfer (2005)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)Situated Learning (1991)Dynamic capabilities and strategic management (1997)Communities of practice learning, meaning, and identity (1999)Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries (2004)10 Sociomateriality: Challenging the Separation of Technology, Work and Organization (2008)Organizing for Innovation in the Digitized World (2012)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Case Study Research: Design and Methods (1984)Searching for Common Threads: Understanding the Multiple Effects of Diversity in Organizational Groups (1996)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Why Differences Make a Difference: A Field Study of Diversity, Conflict and Performance in Workgroups (1999)The Discovery of Grounded Theory (2017)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Strength of Weak Ties (1973)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Inclusion of Other in the Self Scale and the structure of interpersonal closeness. (1992)The four elementary forms of sociality: Framework for a unified theory of social relations. (1992)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)The misunderstood limits of folk science: an illusion of explanatory depth (2002)Exploring Intuition and its Role in Managerial Decision Making (2007)Tackling Grand Challenges Pragmatically: Robust Action Revisited (2015)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
  • 1999An Organizational Learning Framework: From Intuition to Institution4,537 cited
  • 2002A Pragmatic View of Knowledge and Boundaries: Boundary Objects in New Product Development3,483 cited
  • 1923I and Thou3,185 cited
  • 1992Interpretive Barriers to Successful Product Innovation in Large Firms2,748 cited
  • 1990Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships2,111 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 1996The sciences of the artificial (3rd ed.)1,282 cited
  • 2005The Emergence of Boundary Spanning Competence in Practice: Implications for Implementation and Use of Information Systems11,275 cited
  • 1984Designing services that deliver1,272 cited
  • 2008Perspective: The Stage‐Gate® Idea‐to‐Launch Process—Update, What's New, and NexGen Systems*1,255 cited
  • 1993Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change1,197 cited

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Promoting Relationship Learning
863 cited
  • 2004Effects of supplier trust on performance of cooperative supplier relationships771 cited
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